4PatriotsReviews of 4patriots.com

DO NOT TRUST 4PATRIOTS. We also do not believe their current 9.5 star reviews. $650 in merchandise we paid for 2 separate emergency car kits. Each was going to a different State and different recipient. They sent BOTH car kits to the same address in the wrong state, each addressed to a different recipient's name. That's incompetence!! We are WEEKS LATER and has 4Patriots done ANYTHING to fix their screw-up? No!!. They have made promises to send an RMA for one of the kits to be sent to the correct address in the right state. WEEKS LATER, and 4Patriots still has not emailed the RMA to us and the "customer service" representative's excuse is that it takes them 7 to 10 business days to email an RMA. That's pure fabrication. So, we stopped the charge from going thru our Visa based on NON-DELIVERY of merchandise. 4Patriots has several emails out from us and they still don't seem to care about customer service or making their stupid mistake right. We didn't get our order, someone else did. 4Patriots does not get paid. What astounds us is 4Patriots TRULY DOES NOT CARE ABOUT CUSTOMER SERVICE AND HOW BADLY THIS MAKES THEM LOOK. 4Patriots attitude clearly appears to be they are "too big to fail." Money talks. No product received. No payment due to 4Patriots!!!

Aztec Chile had old beans. Tried cooking it up and skins of beans were like leather. I called company. They said is was storage or my cooking. It was stored with all other food and I am capable of mixing water and chili mix. A waste of money. Do not buy from these people

I mistakenly submitted an order and was charged without authorizing it. I was quick to try to cancel it but to no avail. I was on the phone for over three 1/2 hours then it disconnected. Then I emailed them four times and tried the “Chat” and it was a nightmare to say the least. Not even a confirmation email was sent. Now I received a email indicating my order shipped, WHAT! I didn’t want it! I will never give 4Patriots my business EVER! The customer service is the worst I’ve ever experienced. When I finally did get a message back through IG I’m told to just refuse the package, I contacted UPS and was told that the package cannot be sent back to sender. So I’m forced to take something I don’t want while they take my money. What a scam!!

Placed an order on 10/31/23 for a 3 for 1 food kit. The variety shown looked good and the price seemed decent. However, I never received a shipping confirmation with a tracking number which they state will be sent, "in 5 business days ". I waited 3 weeks and started calling, stayed on hold, left call back requests, and tried using the website " live chat" all to no avail. Eventually a package showed up and unfortunately the food sent was not the food that was advertised. I received NINE large pouches of stuff called “Aztec Chili with Mango”. My wife is ALLERGIC to mangos!! I would not have ordered this if their ad had shown it. Ad showed fireside stew, rice with broccoli, oatmeal,.. nothing about mangos. I wonder; did they advertise appetizing meals and then send stuff that nobody buys? Personally, even if my wife wasn't allergic to mangos, Mango Chilli sounds kinda disgusting... To date; I've tried calling, requested call backs, used their website and nothing yet.I wanted to like this company as they claim that they help veterans ( I'm a vet and donate time & money to vet organizations) but this is not what I agreed to pay for and not the customer service I expected to have after ordering. My experience has me questioning their integrity. I feel ripped off. Order #8598918 PS to 4Patriots: my order has my personal email but the review policy will not let me include it. If you wish to respond and make this right I will update this review. My order email is Tim n jewel at tds dot net In response to 4patriots response: There is no disputed charges. I filed the dispute when I thought you were ignoring me. When the product arrived, I immediately contacted my credit company and the dispute was canceled. The amount you charged was paid to you that day, 11/28/23. Check. Your. Records!!! I'm still holding on to the junk you sent me. I would like you to refund my money and arrange to have it sent back to you with no charge to me. Be like an amazing company that starts with an "A" and email me a shipping label. I will go to the trouble of dropping it off for the return. Otherwise, my negative review stands and will be posted on a multitude of sites.

I ordered 2 orders on November 1st. #8601169 buy 1 week get 2 weeks free. #8601183 buy 4 weeks get 1 week free. After several phone calls (with no answer and no call back) and an email that was unresponded to, I left my first Review here on Trust Pilot. The company responded and said that there was a glitch in my order and they were getting the tracking number right out to me. They sent me One Tracking number for both orders. They sent me only 4 weeks when I paid for 8 weeks. After trying to call again and sending another email to let them know I only received half of the order. I received an email response that my order was delivered. They must not have read my email at all. I am still short 4- 1 week packages of survival food that I paid for on November 1st. They seem to be using this forum as their customer service chat. UPDATED 12/4/2023 they responded to this immediately and stated they are sending me the rest of my order. I will update once I receive my Tracking Number.

I really wish I would have looked at the reviews here before placing an order with 4Patriots!! When I received my order the tote was upside down in the box, there was absolutely no top to the tote that the food comes in at all so the tote was just sitting on the food in the cardboard box, everything was dirty and a lot of the food was missing. I’ve tried the “contact us” on the website and the help email with no response so far. I’ve only been dealing with this for a couple of days now, but reading the other reviews it sounds like it’s going to be a long haul to get a replacement or my money back.

The following is my reply to 4Patriots response to my review: "Your customer service is non-existant. If i treated customers the way you do, id be out of business and the manner of which you handle problems will surely negatively impact your business. Companies do not survive once trust is broken. I'm happy to hear that you are doing such a brisk business but if I were you, i would spend my windfall profits on hiring a dedicated call center and paying greater attention to your customer base. I received the solar panels and batteries but nothing else- just to be clear, i did not receive any of the other 9 items including of course the generator itself promised to be shipped quickly. I called and emailed continuosly. I contacted your incoherent automated chat more times than i can count with not so much as one reply. The fact that it took my writing a bad review for you to respond speaks volumes about your integrity whilr demonstrating 4Patriots absence of proper business ethics. What's more, your guilty of false advertising. I ordered my generator exactly when you advertised that you restocked your inventory stating clearly your products were immediately available which was obviously not true. Further, when I looked at your history and many bad reviews, I was able to understand how youve been spinning your false advertising of having available product followed by your excuse of being overwhelmed for a very long time. Reading the many complaints lodged with the same pattern of not responding to your customers until and only when they write a bad review of your practices. The conclusion I arrived at was that this in fact, IS your business model. So, for years youve been using the same old tired excuse over and over again to customers who rightly expected delivery of the items after they paid you. You use their money to manufacture your inventory thus there is always a delay in sending their orders to them. Not answering a customers' ligitimate complaint demonstrates the iligitamacy of your organization. You only respond when someone writes a bad review. You respond only to try to save your dwindling reputation. So your core philosophy and horrible business practices will ultimately doom your business if you do not change your unethical business practice. If I fell for this shady tactic and allowed you to eventually send the generator to me, I would be complicit in your scheme. I cannot imagine what I would be faced with should the generator not work for some reason. So, i will continue to provide my reviews and also let my friends at Fox know about my experience with 4Patriots as well. I am glad I caught this early and certainly not interested in doing further business with your shady firm. The reason you are having a problem collecting my money is I've alerted American Express not to pay you, not because there is any problem with my prestine credit so please no reason to get back to me.

Partial delivery-MIA customer service-No call back for 2 weeks. Enough said. I believe this will workout…put as a business myself, my clients don’t care about my company’s excuses. How do I know? They either tell me, or, I never hear back from them as clients. Simple