4Patriots, LLC is an old-fashioned American success story. The company came to life at our kitchen table in Nashville, Tennessee with a notepad and pen. We had decided the soulless life of corporate America wasn’t for us, and that we wanted something more. We wanted to build something real; something that could really help people and provide real solutions to the problems that we, our families and our friends, encountered every day.Living on a shoestring budget, we used our savings to get started with our very first product, one that we knew could impact many people’s lives and get them on the road to greater self-reliance. We invested any profits we made right back into the company so we could continue to grow our business without borrowing a dime, and that’s how we continue to do business today.It might have taken us a little longer this way, but at the end of the day we’ve been able to build a thriving company that treats our customers and employees right.Today, not only do we offer a wide variety of great products that help our customers be more self-reliant and independent, but we’ve also been able to provide full-time jobs for over 200 people (and we’re still growing!). We feel blessed every day to work with such a dedicated team and to be able to impact the lives of so many people.At 4Patriots, we champion freedom and self-reliance. This is our core purpose and our mission.So how do we do it?We offer high-quality products that help our customers become more self-reliant and prepared.We follow the Golden Rule. Put simply, we treat our customers the way we would want to be treated.We strive to be a great place for great people to work.
4Patriots (4patriots.com) has 537 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
4patriots.com
Website
4patriots.com
Category
Fruits & Vegetables
Location
Nashville, Tennessee
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have the same problem with my solar powered phone
chargers. they never worked. Also I've ordered several Food containers from you and I'm suppose to get a $25,00 off coupon. Never got them, also on ordering the next time, even if I had gotten a coupon, THERE is no line on the order form to use the coupon. Greg Lauth, Cumming Ga.
Response from 4PatriotsMar 21, 2024
Hi Gregory, thank you for your review and feedback. I'm sorry to hear of the issues you had with your Power Cells. After reviewing your account, you purchased the Patriot Power Cells in 2019. You contacted one of our representatives who provided troubleshooting steps and informed of our 2-year warranty on the Patriot Power Cells. The $25 discount off your next purchase of $100 or more can be applied when you call in to place an order over the phone and the representative will have that applied for you.
JD
Joe Del V.
Terrible company
Terrible company! Product came all torn up. To get a refund or replacement was near impossible. Their customer service was also terrible. Go with their competitor.
Response from 4PatriotsMar 26, 2024
Hi Joe, thank you for your review and feedback. I'm sorry to hear of the issues you have had concerning the arrival of your order. I will be more than happy to look into this further for you but will need more information to pull up your account. Please reach out to me at [email protected] Att: Kristy and I will be happy to look into this further for you.
JO
John O.
Two Worthless Water Filtration Units
I ordered two water filtration units. Around a $400 purchase. The units are generic and very poor quality to the point we could actually not get any use out of them. Sadly this patriotic company is peddling cheap Chinese junk.
Response from 4PatriotsMar 18, 2024
Hi John, thank you for your review and feedback. I'm sorry to know that our Ultimate Water Filtration System has not met your expectations We do have a 365 Day Return & Exchange Policy from the date of purchase. If you wish to return please click the following link for instructions on how to return and our return policy. https://4patriots.com/pages/refund-policy
MP
Michael P.
Don’t order from 4Patriots! You’ll thank me!!
Just a terrible company with atrocious customer service. I placed a large order - over $5000 solar generator plus EMP shielding, and they printing the delivery address wrong. When I tried to contact them, crickets. They don’t answer your emails and they don’t answer the phone. I waited more than an hour on hold.
Response from 4PatriotsMar 18, 2024
Hi Michael, thank you for your review and feedback. We apologize for the current hold times and we thank all of our customers for their understanding. Due to the current world events, it has caused a spike in demand for our products. We are working hard to fix the delay in service as it is not our typical standard. We are taking action to correct this and we appreciate your patience. We are not complacent, nor content, with the current hold times, and it will not be an issue in the future. After a review of your order, I do see that one of our representatives was able to assist with getting the address updated. Once again, we apologize for the current delay and are working hard to get more staff and new employees trained.
GU
Gerrit U.
100% a scam
This company is 100% a scam! Save yourself the headache of shipping back all the product to them and go buy some seasoning packets and a 25lb bag of rice. 90+% of what you get is rice. As for beverages star spangled energy drink mix with so much sugar on the nutrition label it's astonishing! Go buy a 5lb bag of sugar and mix it with some kool-aid.
They provide you with about $40-50 of value in their 3 month kit.
Absolutely ZERO value or actual reliable product
Response from 4PatriotsFeb 25, 2024
Hi Gerrit, thank you for your review and feedback. We are sorry to hear that our survival food package did not meet your expectations. We are not a scam. We are a small, family-run business in Nashville, TN. The company owners and employees are great people who work hard to do what is best for our customers, and provide solutions for Americans to become more self-reliant and have peace of mind should a disaster strike. We also give back to organizations supporting veterans, active-duty military members, and their families.
ME
Mellissa
MADE IN CHINA
This company advertises on patriotism, but fails to disclose that all of their products are made in China. Very patriotic of them. When I received my staggered order, with all boxes stating in large bold letters “MADE IN CHINA”, I felt very misled and discouraged. I contacted 4 Patriots 7 separate times thereafter. Not once did they answer their customer service line. They also have an option for a “call back”, but after trying that 3 times, with no call back, I called a final time and was on hold for 2 hours before being disconnected. I haven’t even had the opportunity to speak to a real person. This is by far the worst customer service I have ever received. I don’t even know if this is a legitimate company. I only want to return my product at this point but have yet to get a response. If you are looking to purchase a generator, DO NOT GO WITH THIS COMPANY. They are the worst by far.
Response from 4PatriotsFeb 18, 2024
Hi Melissa, thank you for your review and feedback. We apologize for the current hold times and we thank all of our customers for their understanding. Due to the current world events it has caused a spike in demand for our products. We are working hard to fix the delay in service as it is not our typical standard. We are taking action to correct this and we appreciate your patience. We are not complacent, nor content, with the current hold times and it will not be an issue in the future. While we make every effort to source products domestically, some product categories, particularly those electronic in nature, are difficult or impossible to find adequate manufacturing in the US. This is not just a cost issue, but a supply chain, engineering and manufacturing capacity issue. Very few products like computers, cell phones, televisions, etc. are made in the US, and we're not a large enough company to build or re-engineer the appropriate production to do the advanced technology work we source and our customers demand. While many customers would prefer all products to be American made (as we would too), the reality is very few customers are willing to pay 3-5x the cost to make that happen. We insist that our 4Patriots food products and (Patriot Health Alliance) supplement products are produced in the US. But we're able to do that because the appropriate partners exist today. I'm sorry to hear that the Generator has not met your expectations. For Patriot Power Generators (Patriot Power Generator 1800 and Patriot Power Generator 2000-X): Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, returns containing our Patriot Power Generator require a special box for the unit to ensure they are not damaged in transit. As a result, the return box, along with return labels for the generator and box containing the solar panel and cord, along with select bonus items, require a flat return and restocking fee, deducted from your refund once received. Please contact our team by phone at 800-680-8504 to begin the return process. You can also utilize your VIP Status and reach out to us to begin your return process via our VIP line at 800-485-3509.
JM
James M.
Free gift offers were not fulfilled
I ordered the generator and expandable battery. They arrived in a timely manner, but not the package of valuable free gifts which were offered with the order. It has been very hard to contact the company. I have spent a great deal of time on hold on the phone, and have requested the callback option with 3 separate calls, to no avail. The chat option on the website is an automated robot, and no specific message can be sent.
Response from 4PatriotsFeb 11, 2024
Hi James, thank you for your review and feedback. I am sorry to hear that you have had issues with your order. After a review of your account, the offer you purchased with your order#612654 for the Patriot Power Generator 2000X did not include any bonus items. If you would to discuss your order further please reach out to us at [email protected]
JK
Joe K.
Rat droppings, no customer service
My mother lives in a rural area and ordered from 4Patriots on my recommendation. Her order did not arrive in the hard plastic bins as advertised, but instead in cardboard boxes. On inspection of the contents, there were SIGNIFICANT RAT DROPPINGS present. Customer service is non-existent unless you want to place another order. Will be utilizing another company moving forward.
Addendum: 2/13/2024
Per 4Patriots' request, I will be sending photos of what was delivered to the e-mail listed in their response. I did not want to put my elderly mother's e-mail in the clear, hence they could not find the e-mail for the order as I did not include it.
I would like to acknowledge their willingness to discuss this issue.
UPDATE 2/22/2024
Well - after sending photographs of our delivered product…TWICE…I was ASSURED that the issue would be taken care of. My mom received a phone call the following day (that was an week ago) assuring her of the same.
And that was the end of it. No follow-up, no reimbursement or replacement for the shipment. Nothing from customer service.
I have contacted their “help dept” and their “claims dept”…unfulfilled promises, no follow-up.
Contacted them AGAIN today - will see what magic beans they wish to give.
Response from 4PatriotsFeb 12, 2024
Hi Joe, Thank you for your review and feedback. I'm sorry to hear about the manner in which your order arrived. Please know that this is never the experience we wish to encounter, let alone to one of our customers. We sincerely apologize for the delay in response to your inquiry. We are currently experiencing an increased volume of contacts as a result of the exceedingly high demand for survival goods. We greatly appreciate your patience and understanding while we work tirelessly to assist all of our customers. I am not able to pull up any account with the phone number of email you provided. We will be happy to assist you. Please reach out to us at [email protected] and please include your order# or the email address used when placing the order and a brief description of the issue.
