4PatriotsReviews of 4patriots.com

We bought the largest package deal they had, approximately $5k. That is a big investment. When it arrived, we tried out the food and it taste fine. Then we started testing the products. The first was the small generator. It worked great but once the juice ran, we plugged it in, and it would not charge. We tried using the solar panels but that would not charge either. The flashlights "on" button popped off after the first use. We immediately tried to contact them via phone and waited over an hour. We chose a call back and never received it, so we tried email. We want to return these items for replacement and that is when we learned just how bad their customer service is. Since April 4th I have been waiting for a call back from them. I have been emailing with a virtual Customer Support Advocate named Mildred. I know it is a robot assistant because I get the same response over again with the same typo. It is now May 14th and I have emailed them weekly. They said a return label will come from Fed Ex. I called Fed Ex and they said the company needs to initiate the return label or share their account # with me in order for them to send out a return label and box. I see that this company is eager to take your money but not eager to assist an existing customer. This is the first of many reviews I will give on the customer service and product quality of their generators and flashlights. I am not going to endorse this company, nor will I recommend them to anyone to purchase any of their products. The food is good, but the customer service is terrible. You can get good food from other companies and better customer service. At this point, I just want to return the generator and get my money back. I do not want a replacement because if that one doesn't work then I will be 2 more months waiting for assistance. My advice to the owner of this company, spend some of the money you are making off of your customer sales and higher humans to assist in customer service. You really can do better if you just try. I am going to tell my story on FB, Instagram, BBB and every other platform I can until you do something about this problem. I am a reasonable person and expect your company to be reasonable as well. Greed is a terrible way to mess up your reputation. Thank you, that is all for now

Their customer service is horrible!! I requested to return my generator 6 weeks ago, and I am still waiting on the box, and labels to send it back. I have called, and called, and keep getting the same excuse that they are behind on getting things sent out, because of so many requests.

They sent half of the order and you can't talk to anyone other than an AI bot, go elsewhere!!!

I ordered one of your 4 week kits for $277.00 off FB which included some 72 hours packets and free shipping. I purchased and confirmed this in the payment section. Then, two ads came up for even more discounted kits which I refused. Then another bill shows up on my credit card for $247.00 for and additional kit I truly believe I didn't order. I contacted the company via live chat and they sent me very clear instructions. Options 2, 3 were, 2 take it back to UPS, by the 8th of May, refuse the shipment and UPS would do the rest no charge. Option 3 was if I missed the deadline of the 8th of May, which I didn't, I sent it back today the 7th, I wouldn't be responsible for postage. I still had to pay $60.40 to get it shipped back to them. This is my 1st time ordering from you guys, and if this craziness isn't resolved it will be the last. When a rep tells you exactly what to do and you do it, and you end up in the hassle I'm going through to resolve this, them these people are either scammers or liars. I in no way have benefitted from this, as a matter of fact I've lost $60 in shipping, why would I deliberately order something I had no intentions of keeping? and have to go through the cost and hassel of having to return it? I'm old but I'm not stupid. I wonder how their one year return policy works, hopefully better than this type of return policy. UPDATE: THIS ISSUE WAS RESOLVED TO MY SATISFACTION. MY SHIPPING COSTS WERE REFUNDED ON 5-18-24. THANK YOU 4PATRIOTS.

Bought a generator and solar panel. Very disappointed to find out that all of the electronic equipment is made in China.

I purchased a 2000x solar generator about 4 weeks ago. I ordered online with the huge hype pushing sales of this unit. they promised a hand truck, solar flashlight, solar phone charger a bunch of enticements to make me want to purchase the solar generator. the generator came very quickly. I sent a message to customer service 4 times inquiring as to when I would get the rest of my order. all I got was a computer-generated answer. and of course, constant hammering to purchase their food. Heck they could not even deliver what they said they would. Well about 3 weeks later I received a message a woman that said I would not like her answer. She said I would not get the extra accessories that I ordered direct from their web saying I would get these items on the internet. That I had not ordered properly and would not get any of the items promised. I could sure purchase them though if I wanted them. I have been lied to and scammed. At this point I feel glad I even got the 2000x. their customer service is Male bovine excrement. They say they care very much about customer service. yet another lie. I also sent a question about the Plugin for the solar panel. I asked if it was an Anderson Pole type or if a proprietary plug was used. a week went by as I waited for an answer. I got the really stupid nonrelated answer from their AI robot. All it wanted to do was sell me more of their food. Then I received another email asking me how i Like my answer their aggravating stupid AI robot provided. Crap the guy that sent the message could have maybe answered the question. I went to the Anderson Pole company site and YouTube to get the answer and how to change the plugin connectors from horizontal to vertical. I really do not think there are any persons at 4Patriots that even could tell you that. So, as I look back at my disappointing purchase and really poor customer service and if you would like to get scammed, by all means do business with them. Good luck.

Paid for food I never received. Called cust Service, put on hold over an hour. opted for call back option. Never happened. Chat did not answer at all. Have sent emails with account info and order numbers and no response still issue not resolved. I bought a lot from this company in past.No more.

Worst experience ever. Not the place for those with severe food allergies. Had to ship back product at my own expense which cost me $315 dollars. So I paid to get nothing. Don’t use this company there are other options with more sensitivity to people with food allergies.