4PatriotsReviews of 4patriots.com

Their 1 hour cancellation policy , not prominently displayed, sounds like a violation of Consumers’ rights . Once that 1 hour is past, any buyer with a change of heart 1-2 days after placing the order cannot request a stop shipping of the generator even when no shipping labels have been created by the company for a UPS pickup. Customer service will give an automatic reply that once order is placed, they cannot halt the shipment because these are automated . I tried contacting them several times 1-2 days after order was placed , they still created the shipping labels and instructions for UPS to pickup 8 DAYS AFTER the cancellation was initiated . Although the buyer won’t be charged shipping, a “restocking fee” Will still be charged the buyer. How is this not a violation of consumer rights? A complaint with the FTC seems in order . While this company policy is anti consumer, their Customer Service Representatives were responsive to questions. One Customer Rep proactively and promptly tried to inform warehouse to halt shipping as soon as he got my email regarding order cancellation. But it is company policy to ship products anyway, despite advanced notice of cancellation. Customer Service is responsive but unable to act against company policy. Every buyer should be aware of this before placing any order.

I spent way too much money on this company, don’t make my mistake. I purchased a lot long term storage food (which there is much better out there), and decided to purchase solar powered generators. The 1800 generator which barely operates and the sidekick generator, which never worked. Got the typical company response after many calls and emails. Customer service sucks. They never contact you back. Never did get my money back on the sidekick generator. This company claims to be a “all American” company, if fact, they care less about the people than the GVT does. Don’t purchase anything from them, they’re far better companies out there. Especially, don’t purchase any equipment from them. Trust someone, who had they’re hard earned money stolen from them. Move on to a different company!

This is the absolute worst company for solar products in the nation. Their service is atrocious. You can spend well over an hour waiting on the phone to talk to customer service. Their generator does not work well; it broke down during the first month of use. It took forever to get our money back (5 months). Their 1.5 lithium batteries are worthless. This company is a joke. Don't get involved with them. You'll regret it. There are so many better solar companies out there like Ecoflow.

We bought the 2000 generator. First night we used it we plugged in a small heater and literally only ran for 3 hours then dead! Then we took to the beach. Plugged in an electric skillet to cook and later a 12v fan for a bit. The generator got down to 63. Plugged in the solar to charge and after leaving it all day in full sun it went up 65. So we stopped using it and on the last charged a phone and once it got to 60 it died and wouldn’t come back on! I have sent emails with no response. It says money guarantee but you have to pay shipping and only get a portion of your money back. We are not happy. We went with 4Patriot cause we wanted to support our veterans. When spending over $3000 dollars I expected it to work better!

I bought into the Buy 1 Get 2 Free Survival Food hype. Some of the pouches were punctured and I sent everything customer service requested - details, pics, etc. After an obligatory "thanks for letting us know" nothing but radio silence. I had been considering generators and other equipment but this experience was clearly the bellwether that would keep me from doing business with 4Patriots ever again. I cannot in good conscience recommend them to other Veterans... Update: 4Patriots reached out and said I need to submit the order number, lot number, and pictures of the damaged items - exactly what I did over a month ago which is why I posted the complaint here in the first place.

I am trying to return a Sidekick generator since January 7 th. did not meet their standards. E mail from Alex , also stating they would send labels for return of the unit. Have been reimbursed already, just trying to return the unit to no avail. I sent so many emails and now no response at all for the latest one, which I have copied and sent 8 times since April 14 th. its now May 23 rd, OVER 30 DAYS , and no response at all. Tried calling but after being on hold way too long and so many calls i may just give up. Guess my next option is to send a certified letter to their corporate office and ask if I should just dispose of the generator and its solar panel etc. So sad, when a company does not respond, especially when I am only trying to return a unit. They did say in one email I should pay for the return, guess they did not read or maybe cannot read the accompanying email which i attached stating they were sending the labels for all the units. order number > 7957140, 1800 generator etc, which came with a free Sidekick generator etc. Just so sad, they do not even read or respond .... Charles S. P.S. the reason I gave the review a 2 is because they did send a refund for the extended warranty after I sent the last review in. I will edit the ratings and results after this is resolved..... UPDATE its now July 2, 2024, five additional emails to 4Patriots and again no response. Tried calling forget that , on hold so many times and then they just disconnect you. When you can leave a message they do not respond. SO SAD Customer service can be this bad...... I still have the defective generator and its solar panel. Which they refuse to send labels for even though they were promised back on January 7 th. 2024. They were defective as per their tech team, I sent that email to them and they just disregard responding to specifics, and just say, Send them back at your expense not our problem. OH WELL.....

Sidekick Kicks the Bucket 1.5 years later!!! I was once a satisfied 4Patriots Sidekick customer. During their Veteran’s Day Sale of 2020, I purchased my solar powered generator on November 10th of 2022. Living here in Houston Texas where power outages are common, the device worked fine for a year and a half. On May 16th of 2024, Houston suffered another natural disaster, this time in the form of tornados and high winds, which caused devastating damage to our power grid. As I write this, the power is still out in my area of town, with power restoration estimates being several days away (as of May 19th. 2024). My sidekick worked just fine this past Friday, and half of the day on Saturday. Then, it just mysteriously died. It wouldn’t power on. It wouldn’t charge any devices. So I placed a call with 4Patriots customer service. They called me back on Sunday…kudos for that… But after an hour on the phone with them, we determined that: a. Plugging the generator in to an external power source temporarily brought it back to life. (My neighbor had a home generator and was kind enough to provide an extension cord to my garage). b. The sidekick would charge external devices, while it was connected to the external power source. c. Removing the external power source caused the Sidekick to “die” again after about 30 seconds. Note: The whole point of having the Sidekick generator is to NOT require another (external) power source! Their customer support rep was EXTREMELY helpful and courteous…but after our troubleshooting & testing, there was nothing he could do since my 1-year warranty had lapsed 6 months ago. I am truly disappointed that I’m left without my generator, when I need it the most. My confidence in 4Patriots is truly shaken… Regretfully, Jimmy Howard - Houston Texas

Their products are bad. We brought a patriot power sidekick and we NEVER used it only to charge it but when you try to use it, it doesn't power up. We have spent probably over 6,000 dollars on their products, this is defective though we are over 2 months of the warranty they wouldn't do a thing for us. We will never buy any more products from them. They should exchange it for another since they told us it is defective. As of Friday the 17th we have sent back the sidekick to them and awaiting our new one and once we receive it and it works we will then change our stars and review but as of now i am awaiting the machine. I was told per email once they see by tracking it has been sent back to them they would start working on sending me the new one. so until then i will leave the rating and review the same.