4PatriotsReviews of 4patriots.com

Poor/cheap products!!! My wife ordered me a 4Patriots sidekick as a present, was working when I got it and used it to power a few things. Every 3 months I'd make sure it was charged, well I go to make sure it was working a few weeks ago when we were in a state of an emergency and it was showing a code and not working. Only way it would work is if it was plugged into a power outlet. I call and spoke to a guy with customer service and told him what was going on and he said sounded like it was a defected unit. Then he looks up the order info from where my wife had ordered it and said no problem I'll have a shipping label sent out to you for you to send the unit in and said a new sidekick would be sent to me. Well that has been weeks ago and I never got the label. I called today and the lady a spoke with said they were not sending me out a label or giving me a new unit because it had been to long. I told her the guy I had spoke with said I would, then she said well here in our system it shows after the call you had with him his manager told him no that I would not be getting a new one. I told her no one had called or emailed me to let me know that and I've been waiting weeks. All she said was sorry nothing I can do. Then I asked was there a way I can fix the unit with the code it was showing, she told me no that the unit was defected. I was like then why can't I get a new unit even if you and the company knows it is a bad unit (which by the way reviews I've seen said people are having the same code shown on the same unit model. Now they have a new version out of the SideKick.), she still tells me there is nothing that can be done for me. Then I ask to speak to a manager and she tells me she has to send in a request for that and it will take 48 hours to be able to speak to one. Very poor customer service and seems like poor product and which they know about and trying to cover up their mistake.

I ordered a water filter from this company that cost me almost $500. However, I ended up not needing it and decided to return the filter. I called them and they told me I would get refunded within 7-10 days, so I decided to call my credit card company and see if I got credited for it. 2 weeks passed and I never got the money back. I tried calling 4patriots many times and they didn’t answer. In the end, I had to file a dispute with my credit card company. On their website, it says that they offer “a full 100% money back guarantee.” I will never be ordering from this company again. NEVER DEAL WITH THIS COMPANY! THEY ARE SCAMMERS!!!!

I purchased 1800 with a sidekick in 2022. I bought it for emergencies only and have used it a couple of times. According to 4Patriot, it takes only 7 to 9 hours. I noticed it took three and a half days to charge the system. I called customer service; they were extremely cordial and transferred me to tech support. The tech support's name is Brian. He is a great guy, and he sent me new solar panels; now I have four 50 Watts panels. However, the charging time did not improve. (I live in California, and summers are brutal here). I called back. This time, Brain decided to send me a new generator. I received the new generator in a reasonable time. Again, the charging time did not improve. Brian sent me three new generators in the last two years, but the problem never got solved. Recently, I communicated with Abby, and according to her, 4Patriot would give me a $500 credit. Also, according to her, the solar panels must be protected from extreme weather, and at night time, they must be stored indoors every ten days. That was the most ridiculous statement I had ever heard. First, extreme weather is when the sun is up, not at night. The outdoor temperature is around 78 degrees in the evening, and the garage temp would be over 85 degrees. Is 4Patriot suggesting that consumers bring solar panels in their bedroom, maybe an Epson salt bath with candles lit? Do they like red or white? Do they like memory foam or Serpa mattresses? My issue is charging time, not extreme weather in the evening. Please do your research, especially if you are a senior like me. I fell for the name Patriot! Also, the Survival Food Kit is overpriced. One can buy the Mac & Cheese from Walmart for much less, and it is the same processed food. My next step is to file a complaint with Califonia AG, FTC, for gouging seniors. I am also gathering information and investigating class action.

Pulled 4Patriot Solar Powered battery charger from cabinet in RV to charge and use during an outing. Battery had exploded inside case… Took pictures and emailed to 4Patriots. Called them & held for 1.5 hours. Finally, requested call back. 3 hours later, I get a call back & was told that the year warranty is up & they would discount a new battery!?. Buyer beware… We’re lucky that it didn’t catch the RV on fire! Imagine a $30 battery catching a $100K rig on fire!?. Don’t let that happen to you! Buy another brand that stands behind their product. Very poor customer service!

Bought one of their solar generators. Used it 5-6 times and haven't used it for 3 years. On our last camping trip I figured it was all we needed. I was wrong. Wouldn't hold a charge. Got no help from 4Patriots other than they suggested I buy a new one. Terrible service!

The website is a scam! I’m trying to place an order with them, but they keep canceling it without explaining the reason! I recommend using a different supplier when choosing products.

so glad I checked trustpilot, I was actually going to order from the u-tube advertisement, but after reading these reviews I'm glad I didnt. this sounds like such a scam company. 'Patriots' shouldn't be a part of their name.

Non dilivery of my power bank bundle of 4. And terrible customer service, won't answer phones!! ,well more negative facts about4 Patriot, tried calling them of course automated, and said they can call me back when chance appeared, got call and woman who called was a bit on disgruntled end, not very friendly to begin, so I just said will call later, I don't like rude attitudes and again 4patriots let's regular carriers transfer packages last mile, delaying packages for a couple more days ..not happy about that.ty