4PatriotsReviews of 4patriots.com

Customer service is TERRIBLE! I, too, have tried to contact customer service multiple times to no avail. I have waited on hold for over 40 minutes each time and when I called again, I chose the option for them to call back when it was my turn. I'm still waiting. The 'live chat' option doesn't really exist. Anyway..... The day I received my Sidekick generator, I requested an RA number since it was not big enough to power my mother's oxygen concentrator. ( I was mistaken about the wattage of her machine when I ordered) and figured I would get a quick response to upgrade to the larger one. Nothing. Like others have said, you get an automated response with apologies about delays BUT I continue to receive emails and texts about other products available for purchase!!! I am now looking at the payment to soon be processed for a product I can not use. I guess my only option is to contact my credit card company. So much for "customer service being the #1 concern".

I have been fighting about an order that went out for a water filter and 3 refills even though I never completed the order it was sent anyway. I emailed the company and 2 days later they said it was too late to cancel. Of course it was, I never knew it was ordered until I received and email from them 2 days later saying I ordered it. They told me in the email they would knock off $50.00 if I wanted to keep it. I don't want it. I then called them and waited an hour on the phone but since I had to leave, I hung up. The next day I called and opted for the call back. They called back 5 hours later. I told the rep what happened and she said to refuse the order when it came. I did and the UPS driver marked it refused and sent it back. She said I would have to pay a restocking fee and I said I am not paying you anything because I never ordered it in the first place. She hung up on me. Now I have been disputing this with my credit card company and was refused once because 4 Patriots sent them a delivery slip from FedEX. It was delivered by UPS and I had to go to the UPS Store and get confirmation that the items were sent back and received at the warehouse. I am fed up! I am a retired widow and cannot blow $450.00 to a scam company.

I ordered the water filter and two water filter cartridges. Got the cartridges the water filter on back order. Called customer service x3. On hold over 1 hour. Called back and spoke with order entry person. No idea when the filter would be in. Canceled my order returned filters. Asked 4PATRIOTS to cancel my shop pay payment plan not sure if that was done. Even if you are busy this is unacceptable customer service. I worked as a nurse in work comp. Customer service was number one. This is unacceptable no matter how busy you are. Three calls,attempted live chat,did not work. After 5 attempts to contact,did not receive a satisfactory answer to my order issue.

My 89 year old Aunt buys into the doomsday crap. She bought me a 4patriots solar USB battery backup for my cell phone. I am in Sarasota and charged it up in anticipation of Hurricane Milton. I lost power and used the device to charge my cell phone since I had no power for a couple of days. I only got one phone charge. Other battery backups I've had that size usually give about 4 charges. So I plugged it in and the battery charge indicator LEDs would not come on. If I held down the light button they would flash really fast. Wasn't normal. I plugged it into my phone and it charged for 10 seconds then quit. I charged the pack 24 hours. I tried charging it with the solar. IT WAS TOAST AFTER 1 USE. Cheap junk battery backup. Not reliable when you need it. I was on the chat for 30 minutes and got no help and they refused to back their product with a reasonable return policy. This company is a rip off, selling cheap crap taking advantage of people that watch Fox News and believe things are horrible. I hope 4 Patriots goes out of business to prevent this from happening to more customers. Taking advantage of good people. smh 10/23 In response to the 4 patriots response below. My original review CLEARLY states my elderly aunt bought it for me as a gift. It was shipped to me, but the order wasn't placed in my name. I chatted with 4 patriots and stated I could provide her information to look up the order, it was directly shipped to me, but they said they needed to speak directly to her. I didn't think that was necessary. Based on my chat experience, I didn't need them to give her the same experience.

Mostly just way overpriced rice, oatmeal, macaroni. The customer service is an ABSOLUTE JOKE. I will never purchase from them again nor will I ever recommend 4 Patriots.

I have tried to order from this company twice. They have screwed up my order twice...two for two and not in a good way. The first time they sent the order to an address that I did not know. Once that was resolved the money was refunded. The second time only a part of the order was delivered even though the website shows complete delivery. In both cases, have fun trying to get to customer service. I have spent probably 4 hours on hold because the "use the pound sign to keep your place in line and we'll call you back" is BS. They never call you back. Tried this two time too. They also say they have a live chat. They do not unless it is well camouflaged on their web site. No response to memails either. All in all less than a one star performance. I will never order another thing from these incompetents.

My generator stopped working after little use and they said its out of warranty so there is nothing we can do. This is for emergencies but apparently should not be relyed upon when needed. I was glad I had another duel fuel generator when I needed it.

I ordered a solar powered phone charger for emergencies. During Hurricane Helene I took it out of the box and found it damaged, the screen bloated like it got wet. Of course it didn't work. They obviously sent me a returned one that was broken. 4 messages later, 3 on the contact us and one email, zero response from them. I assume I am going to eat the cost. TERRIBLE CUSTOMER SERVICE. I wouldn't order from them. Mypatriotsupply is much better.