361SportReviews of 361sport.com

Fast and wonderful customer service!

Bought a pair of Joker 1 GTs for £106. The comfort, stability and traction were great, but after about 40 hours, the outsole started peeling away from the main body. Before buying I saw other reviews on here describing the same problem, but I thought it was a rare occurrence and so was willing to take the risk due to how highly it was rated performance-wise. I can now say the risk was not worth it, as it looks like a design flaw, since the sole isn’t flexible enough to bend with the shoe. I contacted customer service with photos and asked for a replacement or full refund. They suggested I glue it myself, then offered a $15 refund or $25 coupon. After I pushed back, it went up to a “maximum” of a $35 refund or $45 coupon. I accepted the $35 as it was better than nothing, but they never offered a replacement or full refund. I didn’t wear them for a couple of months, then tried them again yesterday, and the separation got noticeably worse. I can now see the cushioning through the gap, so I won’t wear them again as it’s a safety risk. After the refund, I’m about £80 down on a shoe that didn't last. I thought at least the Joker 1 GTs were good performance-wise, but after buying the Way of Wade 808 6 ultras, even the performance wasn't anywhere near as good as those.

Purchased a pair of 361 Joker 2 basketball shoes from the official website for the fall season, less than 2 weeks of use and the side of the sole blew out. Given the limited use, I believe this failure points to a product defect rather than normal wear and tear. I contacted customer service immediately and requested a replacement. Their initial offer was $10 in compensation. After further correspondence, they increased it to $20. My expectations were clear: a replacement pair free from the same defect. After repeated attempts to resolve this through the company’s official channels, I remain disappointed with both the product quality and the customer service. Based on the experience, the shoe is not appropriate for competitive play and could cause serious injury. I would not recommend this product or the company.

⭐ 1 out of 5 stars — Defective product and disgraceful customer service I am leaving this completely negative review because of both the product quality and the customer service I received. Less than six months ago, I purchased a pair of 361 Joker 2 shoes from the official website for over $170. I used them on the basketball court for approximately two months, across around ten games, before putting them away for the summer break. After approximately three months without use, I put them back on for my first training session of the new season and, incredibly, the sole completely separated from the rest of the shoe. We are talking about shoes with less than two months of actual use, practically brand new, that literally came apart during sporting activity, putting me at risk of a serious ankle injury. This is unacceptable, especially considering the price I paid and the fact that these shoes are specifically designed for playing basketball. I contacted customer service immediately to explain what had happened and request a replacement for the defective pair. In my opinion, a failure of this kind after such limited use is clearly consistent with a manufacturing defect rather than normal wear and tear. After reviewing my case, the response I received was an offer of just $10 in compensation. Yes, you read that correctly: $10 for a pair of shoes that cost me over $170 and came apart after less than two months of actual use. I found this offer completely inadequate and offensive. Naturally, I rejected the offer and continued explaining the situation, once again requesting a replacement for the defective shoes. The negotiations continued, but instead of providing a meaningful solution, customer service kept offering me ridiculous amounts of compensation: first $10, then $20, and finally $30. The point is simple: I was not looking for a small financial gesture to make me go away. I wanted a defect-free pair of shoes that I had already paid over $170 for. Despite all the explanations I provided, the company refused to take what I consider to be its responsibility to resolve the issue seriously, continuing to offer amounts that were completely disproportionate to the value of the product and the seriousness of what had happened. I was therefore left in the absurd position of having to reject all their offers, keep a broken pair of shoes, lose over $170, and purchase another pair just to be able to play my basketball season. In my opinion, this is neither acceptable product quality nor customer service worthy of a serious company. I also run a business in Italy, and I understand how important it is to treat customers with respect, listen to their concerns, and seek practical solutions when a problem arises. That is why I find the way my case has been handled particularly disgraceful and disappointing. This is not just about money. It is about quality, safety, customer respect, and accountability. I am writing this review because, after making every effort to resolve the issue through the company’s official channels, I feel that I have not been listened to and have not received an adequate solution. My request remains exactly the same: to receive a defect-free replacement pair of shoes that I have already paid for through my original purchase. I will update this review if the company finally decides to resolve the situation properly. Until then, my experience with both the product and the customer service remains entirely negative. Based on my personal experience, I cannot recommend this purchase.

Muy mala experiencia para ser mis primeros tenis que compre, pedí 29 cm y me llego colo 2 o 3 nuneros mas grande, no se que numero me llego porque en la caja viene todo en chino, y pedí devolverlos y que yo tengo que pagar el envio porque en Mexico no tienes el servicio de devoluciones pues me sale casi la mitad del tennis enviarlos, primea y últimas vez que compro, osea si por x causa no puedes usarlo ya fue compra deoquis, NO COMPREN MEJOR

The communication between me and these people was quick and very smooth. Very helpful company and people

I ordered new shoes from 361 (order #361010165537) and received a used pair — dirty soles, laces undone, clearly someone else's return. They were too tight, so I asked for a size exchange. 361 refused, blaming the condition they sent them in, and insinuated I'd worn them outside in dirt/mud and was lying about it. All with attitude, despite photos and repeated explanations. Final offer: $35 refund or $45 coupon. No exchange, no full refund. Paid for new, got used — and got accused. Avoid.

I tired my shoes only one time at home and they said they are dirty. What are you talking about? They are small and I need a new pair. Be serious please, my order is: 361010163635