Hannah
Very disappointed - 1st pair fab, 2nd pair awful + customer service unhelpful
Very disappointed. I bought my first pair early last year and loved them so thought I'd get a new pair this year. Within a couple of months, the shoes kept squeaking whenever I would walk/ run in the them. Despite having barely worn them and not worn them in the rain. I flagged this to the customer service team as they were faulty and they only could offer £22 partial credit. On a pair of shoes that cost £220. Very disappointed and doesn't make me want to buy a pair in the future which is a shame as I loved the first pair
Response from 361SportSep 21, 2026
We’re sorry to hear about your experience. Your feedback has been shared with our team as we continue improving product quality and support.