360 Total SecurityReviews of 360totalsecurity.com

Response from 360 Total SecurityJun 25, 2026

Dear Valued Customer, First and foremost, we would like to express our sincerest apologies for the frustration and inconvenience you have experienced. We understand that encountering automatic downloads, system freezes, and the need to reinstall your operating system has been an extremely negative experience, and for that, we are truly sorry. We take your feedback very seriously. While we do not condone the language used, we acknowledge the core issues you have raised: unexpected installation behavior and system instability. These are not the standards we strive for, and we are committed to investigating and improving our product to prevent such problems for all users. Although you have expressed strong dissatisfaction, we still wish to offer our support. Our technical team is available to assist you in checking your system for any residual files or conflicts, and to provide guidance on how to ensure a smoother, more stable experience in the future. We appreciate your candid feedback—it is vital for our continuous improvement. We remain dedicated to delivering reliable security solutions and hope to have the opportunity to regain your trust. Sincerely, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Sehr geehrter Kunde, herzlichen Dank, dass Sie sich die Zeit genommen haben, uns mit 5 Sternen zu bewerten! Es freut uns sehr und motiviert unser gesamtes Team, dass Sie Ihre Erfahrung als „freundlich, klar und professionell“ beschreiben. Ihre Anerkennung ist der Antrieb, der uns voranbringt. Wir setzen uns stetig dafür ein, unseren Nutzern die professionell

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for sharing your detailed feedback. We sincerely apologize for the negative experience you’ve had with 360 Total Security and for any inconvenience it may have caused to your system. We take all user concerns seriously and would like to address the points you raised: 1.Performance & Resource Usage: We continuously optimize our software to minimize system impact. If you feel the software is consuming excessive resources, we recommend checking your scan settings (e.g., disabling unnecessary scheduled scans) or adding resource-intensive applications to the exclusion list. Our latest versions include performance enhancements to reduce background load. 2.False Positives: While we strive for accuracy, occasional false positives can occur, especially with less common or newly released software. You can report such cases via our support portal so our threat research team can re-evaluate and update our detection rules. 3.Uninstallation Difficulty: We apologize if the uninstallation process was frustrating. We recommend using the official uninstaller located in the Control Panel or downloading our dedicated cleanup tool from our website to ensure complete removal. 4.Comparison with Other Products: We respect your preference for other security solutions. Our goal is to provide robust, accessible protection for users worldwide. We are constantly evolving our technology to meet diverse user needs. If you are open to giving us another chance, we’d be happy to assist you with optimizing your settings or resolving any remaining issues. You can reach our support team via our official website or app support channel. Thank you again for your feedback — it helps us improve. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our order and customer service. We understand your frustration regarding the error notifications and the difficulty in reaching a human representative. We are actively working to improve our communication channels. In the meantime, if you need immediate assistance, please contact our official support team via email at [[email protected]] or through our live chat on our website. We will do our best to resolve your issue promptly. Thank you for your patience and understanding. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Gentile Cliente, Innanzitutto, ci scusiamo sinceramente per le difficoltà e l'esperienza negativa che ha incontrato durante il tentativo di disinstallare il nostro prodotto. Capire la sua frustrazione e riconoscere che un processo di disinstallazione fluido è fondamentale per l'esperienza utente. Riguardo ai punti sollevati, desideriamo fornirle ulteriori chiarimenti: 1.La nostra posizione: 360 Total Security è un software di sicurezza legittimo, non un "malware" come da lei definito. Il nostro obiettivo è proteggere i dispositivi dei nostri utenti. 2.Il meccanismo di disinstallazione: I software di sicurezza spesso necessitano di pulire in profondità i driver di sistema e le voci del registro per prevenire che i malware utilizzino residui per "resurrect". Questo a volte può far percepire il processo di disinstallazione come complesso o poco intuitivo, ma non è mai stato nostra intenzione. 3.Strumento di disinstallazione ufficiale: Per risolvere le difficoltà di disinstallazione, abbiamo sviluppato uno strumento di disinstallazione forzata ufficiale. Questo tool bypassa il programma di disinstallazione standard e rimuove completamente tutti i file e le voci del registro correlati. Lo troverà nella sezione supporto/download del nostro sito web ufficiale. Apprezziamo molto il suo feedback e stiamo lavorando costantemente per ottimizzare i nostri processi di installazione e disinstallazione. Se lo desidera, può contattare il nostro team di supporto tecnico, saremo lieti di assisterla nell'utilizzo dello strumento ufficiale per completare la disinstallazione in modo pulito e rispondere a qualsiasi sua domanda. Ci scusiamo nuovamente per l'inconveniente. Speriamo sinceramente di avere l'opportunità di riconquistare la sua fiducia in futuro. Cordiali saluti, Il Team di Supporto 360 Total Security”

Response from 360 Total SecurityJun 25, 2026

Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during the installation and uninstallation processes. Regarding the issue of bundled software: We are committed to providing a clean installation experience. However, the free version may include recommended features or partner tools by default during installation. We understand this may be frustrating and apologize for any inconvenience caused. We recommend selecting the "Custom Install" option for future installations so you can review and decline any additional software. Regarding the uninstallation issue: We understand that the uninstallation option can sometimes be difficult to locate. To ensure a thorough and clean removal of 360 Total Security, we provide an official dedicated uninstallation tool. This tool is designed to completely remove any files or registry entries that might remain after a standard uninstallation. You can uninstall the software via our official process here: https://www.360totalsecurity.com/en/support/how-to/uninstall/ We value your feedback highly, as it helps us continuously improve our products. If you require further assistance with the uninstallation or have any other questions, please do not hesitate to contact our support team. Thank you for your understanding; we look forward to providing you with better service in the future. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear User, We sincerely apologize for the unpleasant experience you encountered. We wish to clarify that 360 Total Security is not malware and does not steal user data. The "WIRE" application you mentioned is an optional third-party VPN offered during the installation process; you can choose not to install it by selecting the "Custom Install" option. To ensure a complete uninstallation, please refer to our uninstallation guide: https://www.360totalsecurity.com/en/support/how-to/uninstall/ We value your feedback highly and are committed to maintaining transparency. Thank you. Best regards, The 360 ​​Total Security Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced while trying to uninstall the product and delete the cache files. This issue is often caused by the file being temporarily locked by the system or our background services. To resolve this, we recommend restarting your computer first. After the restart, please try uninstalling the software again. If the problem persists, you can contact our official support team, and we will provide you with a dedicated tool to remove any residual files. Thank you for your patience and understanding. Best regards, 360 Total Security Support Team