24 Hour FitnessReviews of 24hourfitness.com

I was charged my yearly fee of $3921.20 by 24 Hour Fitness Escondido in San Diego. I believed my frozen card would pause the renewal, and since it did not, I called shortly after the charge to cancel the membership and spoke with a staff member who confirmed my cancellation. She told me that 24Hour DOES do prorated refunds and that I would receive one. We proceeded with the refund and cancellation of my membership. Since I’m moving soon to a state without a 24-Hour Fitness location, I did not intend to resume my membership. I haven’t attended the gym since the cancellation, and I believed the matter was fully resolved. However, I was surprised to find the $3920 charge back on my card, over a month after the apparent refund and cancellation. This is not only unexpected but appears to contradict the terms I was assured of during the call. It’s frustrating to receive a charge like this after having been assured that my membership was canceled and my account resolved. I did not attend the gym for over a month as my membership was canceled. When I called again, the manager told me they "do not offer refunds," which contradicts what I was promised in the first call and what I believed had already been processed. My bank shares that 24 Hour Fitness never issued a refund at all, despite their assurance the first time I called. And the refund I saw was only temporary on Discovers end. Nothing from 24 Hour. Since then, I have sent emails to 24 Hour Fitness customer service and received no reply. I would like 24-Hour Fitness to honor what they originally claimed. I am at a dead end. I am moving to college and cannot just throw away $3920. Discover says they cannot help me. forensicprotectorcom thank you

24-Hour Fitness in Mission Hills, Ca 91345. This branch is filthy! There’s trash all over the floor in the men’s shower room, and the steam room is frequently out of order—it often takes weeks before it gets fixed. Worse, the place seems to attract thieves. Lockers have been broken into, and people have had their belongings stolen. Management doesn’t seem to care. Incredibly, even the shower heads have been stolen by thieves! The worst part is their so-called discounted 1-year membership. It’s a scam. They tell you it’s a one-year deal, but it automatically renews and charges your credit card after the year ends. By the time you realize what happened, especially if you’ve stopped going, thinking your membership had expired, it’s too late to cancel. They’ll point to the fine print in the contract stating that the membership renews automatically. Avoid this branch. In fact, you might want to avoid 24-Hour Fitness altogether.

Disappointing Personal Training Experience - Proceed with Caution The name of the Personal Trainer that I was assigned to was Destiny. She is a very Unreliable, Untrustworthy and Dishonest person and I feel compelled to share my experience with the personal training services at 24 Hour Fitness in Downey, CA to help others make an informed decision. My experience has been consistently disappointing on multiple levels: Key Issues: • Poor Communication: Repeated instances of unreturned calls and lack of follow-up • Unreliable Service: Trainers failed to deliver on promised services • Customer Service Concerns: Multiple attempts to address issues went unresolved • Training Program: Did not meet professional standards or expectations The personal training program fell significantly short of expectations. Despite multiple attempts to address these concerns, there was no improvement in communication or service quality. Based on my experience, I would strongly recommend researching alternative fitness facilities, particularly if you're interested in personal training services. Pros: - Convenient location Cons: - Unreliable communication - Poor customer service - Lack of professional accountability - Unfulfilled commitments - Inconsistent training experience I would strongly advise potential clients to thoroughly research their options and consider other facilities for personal training services.

24 hour fitness a little while back, fired thier nightly cleaning crew. The cleanliness of the pool area has become more and more disgusting. It is getting so bad, that I have my membership tell August but I will stop going very soon if the cleanliness does not improve drastically.

I wanted to join a gym and thought it would be fairly simple to do so, but a visit to the 24 Hour Fitness site left me second-guessing myself. It's so ... "untrustworthy" (if I had to assign one word to it). There are several links for you to join, and all the right adages to motivate you to join, but there is a great VOID when it comes to what the ACTUAL COST is for the memberships. It's almost as if this is done purposefully, which only sets off alarms. #SAD

Quality control needs to get better. Bathrooms are gross, plumbing issues. People that come there trash the place and the staff doesn’t seem to care.

Most 24 Hour Fitness' are pretty bad, but the one I go to in SF isn't so bad. Overall they need to do some maintenance on all their gyms.

Extremely unhelpful staff when parcel goes missing. They delivered and left on my front door ! 80 quids worth of good stolen and no help from these people at all. No refund and now just ignore me when I try to communicate. Really bad service and have lost 80 pounds of goods that they didn’t request a signature for delivery so just let on the doorstep for everyone to see so was stolen. This was a bday present for my son. Do not order from these people they take your money and don’t care if you receive the goods or not