24 Hour FitnessReviews of 24hourfitness.com

Staff behavior looks like gang group no manner no respect

Joined to use the pool. After seeing the water I was told it was because they switched to castle rock water and were trying to get it cleared up. After a month I cancelled my membership. The pool is disgusting. Water tastes awful, lost my sense of taste. Bottom of pool is dirty with bandaids and hair and men come out of the steam and sauna rooms and get into the pool without showering. I think the health department needs to check them out. Also the women’s dressing room is dirty as are the showers.

If you are looking for a steam room, sauna and hot tub you’re looking at the right place that’s if they can keep it working. The one it lake Worth been broke for almost 3 weeks

I’ve been a member of 24 Hour Fitness since 2007 and last year, I had my membership rate increased without any clear justification. This contradicts my original contract stating that my renewal rate should remain fixed FOR LIFE. In Fall 2025, I went into my club and asked why my rate was going up, only to be told that they couldn't help and to call a phone number. I did so, but the AI only gave me the option to pay my dues with no other options. In November 2025, I then visited the club that I went to for 6 years and spoke with the GM there, Julian Lopez. He was friendly and offered to help me. He even let me work out that day for free since my membership was technically still in limbo. He said he would email his Support team to investigate. I thought that my issues would be resolved quickly, but I couldn't have been more wrong. What followed was 5 months of back and forth: In an email from Julian on November 17th, 2025, I was told the increase was due to a supposed “2018 declaration” that I never received, signed, or was even aware of. Even more concerning, my rate remained unchanged from 2018 all the way through 2024, which directly contradicts that explanation. To make matters worse, he recommended that I sign up for a new plan and lied saying that it would be better than my old plan. He had the audacity to try to SELL ME a new plan. I then asked him to provide: Proof the declaration was ever sent Documentation showing I agreed to any rate change I didn't hear back until December 1st, 2025 where he said he was requesting assistance from Support. I then had to email him twice and didn't hear back until December 18th, 2025. After that, I had to email him AGAIN on February 13th and 18th and didn't hear back until the 19th. Julian and I faced constant delays from corporate support and I had to repeatedly follow-up with little to no response. Even more troubling, at one point I was even told by Julian to pay the higher rate or risk losing my membership entirely, while the issue was still “under investigation.” After escalating repeatedly and threatening legal action, Julian escalated this to his district manager, Wendy. I then received an email from Julian where he quoted Wendy: ”After reviewing we have rolled back the members rate back to $29.00 (from increased amount due to a clerical error) the rate has also been locked in. I have also refunded the difference in payment of $90.00 back to the card used to make his payment. You can provide that information to the member.” This isn’t just a one-off issue. 24 Hour Fitness has faced class action lawsuits in the past over similar practices. They have been raising rates on long-term members despite contractual protections. Many other customers report having to fight the same battle (just look at Reddit). Here are my biggest issues: - Lack of transparency around contracts and rate changes - Extremely poor customer support (no direct contact options) - Long resolution times for simple billing disputes - Burden placed on customers to prove the company is wrong I eventually got my correct rate back, but it took far more time, effort, and persistence than it should have. If you have a legacy membership, monitor your billing closely. If they raise your rate, be prepared to push back hard.

First off, this gym is not open 24 hours. Because of this, it is unacceptable to close the woman's locker rooms in the middle of the day for cleaning. Do that after hours. Mens locker rooms don't get closed in the middle of the day. Just the woman's. I guess we can all tell this gym is managed by a man. Because anyone who has had a kid will tell you that no, it is not acceptable to close the woman's locker room and expect the women to just ... hold on? .. until they reopen them? They have an "all gender" single restroom that was occupied the entire time I was in the gym today so no, that's not an option if you are female and want to go pee. I brought this up with the manager and his response was "well this is what we have done for 6 years so ..." So basically saying we have disrespected women for the last 6 years and we are not going to stop doing so now. Yeah. I'm headed over to Vasa. Cheers.

THIS GYM CANNOT PROTECT FEMALE MEMBERS. This is just part of what I experienced when I asked this person to turn down his very loud phone in the sauna. In addition to cutting me off anytime I asked him to turn his phone down, the racist person called me a white b***h several times. He called my mother and father names, and called me a trump voter multiple times. Feeling very unsafe and like the guy could get violent, I went to find the manager. Tony the manager went to the sauna and had to tell the guy several times to leave the sauna. Meanwhile, the guy and other men now there, who were not there for the original incident, continued to call me names in front of the manager. The manager did nothing about this, though he was seeing it himself. After trying to return to the sauna, I was then bullied by the other men that were now there. I was called a white Karen and bullied out of the sauna. I went back to the Tony the manager to see how the situation had been resolved. The guy ended up just walking out, and the manager told me, “we’re not the cops, we can’t arrest him.” He did admit the guy should not have had his phone sound up like this, and said if he could ID him, his membership would be revoked. I asked the manager if I had to now go to a white girl gym to feel safe. He said no. When I got home, I wrote to corporate about the incident. They acted concerned, and took a week to investigate. I was then updated by their district manager Rob that the manager received extra training, though never said what, and that the member has been identified and was on a list if there was one more incident, his membership would be revoked. I asked how I was supposed to feel safe returning to the gym. He said they will are going to have policies about phones. I did learn from Tony the manager I was not supposed to record. However, I see people recording all the time, and have been a member of the gym for so long, I honestly did not know. I did tell Rob that I’ve learned as a female if I’m in a potentially dangerous situation like this, to record so I have some proof since guys will inevitably deny they’ve done anything wrong. 24 Hour’s response was essentially a non-response that does nothing to guarantee future safety or repercussions I could encounter if I did return. I do not recommend this gym to anyone that cares about their own safety at the gym.

Irvine jamboree half of the treadmills out of order. Take your business elsewhere. Terrible oprration. No one cares!

I haven't been to this gym in over a year. When I stopped going to 24 Fitness, I told the administrator I was stopping for health reasons and asked to cancel my membership. Just today, they tried to charge me my monthly subscription fee of $54. I went to the office to get an answer to my question: Why are they charging me if I haven't been to the gym for over a year? After all, it's very easy to see whether I went to the gym all this time. It turns out that regardless of whether I went to the gym or not, they told me I'd be paid $500 for my position. They're only interested in one thing: squeezing as much money as possible out of people. Because an incompetent employee forgot to close my membership, now I have to pay for a service I never actually used. They don't care about my explanations. It looks like the employees do this on purpose to get money from the client this way. I'm sure most people don't even try to get their money back because they think it's impossible. I think it's unfair to the clients. You can sign a contract with them in 5 minutes. Terminating a contract is a real problem. It looks like a scam. Be careful and attentive if you decide to work with them. A little more about the quality of service. You know, it seems like they've learned how to fill their budget without hesitation, using various tricks and dubious schemes. But they haven't learned how, or don't want to, invest in the development of their gyms. That's why the equipment is all old and many are broken. The sauna is just a name. Otherwise, it's just a barely warm room that even a homeless person in dirty tights could enter. The same thing with the pool. The smell of chlorine is enough to suffocate you.