247driveReviews of 247drive.org

Response from 247driveSep 11, 2019

Thank you for your review and sharing your thoughts, Gervaise! We are sorry to hear you had an underwhelming experience with our course. We recognize that issues with the website and connectivity can and do arise, and some issues are beyond our control. Our course is competitively priced with other Virginia online driver improvement programs. We strive to provide transparency in our business practices and therefore clearly list all of our prices on the website, to include on the front page and in the frequently-asked-questions page, as well as on the test sites page that lists any applicable test site user fees. We do make it clear that the student must take the final exam at one of our approved test sites--it's the student's responsibility to select an appropriate test site conveniently located to them. Our refund policy does clearly state that once course materials are accessed the student becomes ineligible to request a refund. Feel free to reach out to us with any other questions or concerns, or if there is anything else we can do to remedy your experience. Sincerely, The 247drive Team

Response from 247driveJun 25, 2019

Thank you for your review and sharing your thoughts, Faith! We are sorry to hear you had an underwhelming experience with our course. Virginia DMV regulations require all students enrolled in an online driver improvement course to complete the course and successfully pass a final exam; the final exam must be taken at a pre-approved test site in Virginia. We have carefully vetted our vendors that serve as test sites, and all of them have been approved by the Virginia DMV. We do not offer test sites in every area of the state, but we strive to strike up and maintain relationships with businesses in convenient locations in order provide this service to the community. We recognize that issues with the website and connectivity can and do arise, and some issues are beyond our control. We are deeply committed to protecting our students' privacy, and it is challenging to provide a learning environment that balances ease-of-use with safeguarding privacy. We would like to share with you that our site was built from the ground-up to provide exceptional student identity safety and a user-friendly interface. We hope you do not judge our company (or all of our vendors) based on this one experience. We strive to do one thing: create a learning and testing environment that exceeds your expectations and helps you learn our material effectively. Feel free to reach out to us with any other questions or concerns, or if there is anything else we can do to remedy your experience. Sincerely, The 247drive Team