PetMedsReviews of 1800petmeds.com

absolutely TERRIBLE!!my dog has gone 5 days without his meds,every time i call they tell me tomorrow,i still don’t have them

If health of you pet is important for you never use this company. We needed to begin treatment ASAP. I selected overnight option. Next day I was said that vet approved the order and it was being shipped. Day after nothing was changed in order status. Still not shipped. And I was said that order still not approved. Horrible experience. I canceled the order. Just wasted time.

This company sucks. Cancelled order without notice. Rude customer service. Won't be purchasing from them again.

I wasn't happy at all with what has been my second experience and a little over a decade with 1-800 PetMeds. I placed an order on Black Friday for a promotion that allowed 50% off your first auto-ship of dog food. We normally purchase locally, but were happy to get set up on an automatic shipping plan since we have found a dog food that we are happy with. Unfortunately, placing the order through the 1-800-PetMeds website was just the beginning of the amount of effort that it takes to actually get an order from this Big Brother like company. So, I placed my order on Black Friday and everything seems to work fine as with any other online company. Unfortunately, a day or two later I get a very non-specific email telling me that they needed to speak with me regarding my order and to call the number. This started a process of me trying to call the number and not getting through to anyone, leaving my telephone number for a call back, and the call back not coming, and then repeating the process finally to be successful. Of course, that was after trying to contact them via chat on their website which seems completely non-functional although I'm sure 1-800-PetMeds is completely clueless. Finally, I am able to get a hold of someone at 1-800-PetMeds who first has difficulty finding my order, always something that's comforting. After my order is located for some reason the agent needs to tell me that I purchased back in 2004 and used a different email address. Yes, back in 2004 I had AOL and 10 years later I have Gmail. Not at all unusual, but WTF does this information have to do with anything. Almost felt as if I was being accused of doing something wrong, and for that reason I'll be canceling all future orders and never do business with 1-800-PetMeds again. Congratulations 1-800 pet meds, your customer service tracker has done an excellent job assisting your highly trained customer service professionals in alienating customers.

Incompetent customer service. My vet faxed approval and as off today, the rep said they didn't receive the fax. I will stop buying from this company

I had to call customer service three times to try to puzzle together their crazy mix of excuses as to why my cats insulin never arrived. All three calls I dealt with morons who lied and would cut me off to make up excuses. No one wanted to listen to me, only make up excuses for their multi-million dollar company who worship the almighty dollar! I paid $180.00 for lies and my cat had to be taken to the vet because his insulin never arrived.

Good prices but try and get through their phones HELD 21 MINUTES finally hung up and went to Petsmart same price. and quicker service.

The woman who I spoke with was great. My complaints are not her fault. I am so frustrated as I experience the same hold ups every time I order. I called two days ago with a price match. I was told I would get a call back to place the order once it was approved and that I could also watch my cart to see if it was added. I watched my cart all day that first day checking every couple of hours. Nothing ever appeared in my cart nor did I receive a call. Yesterday, I called 1800petmeds to check the status, bc I know in the past I had to do the follow up as i usually do not get called back. They told me it still had not gone through and again that I would get a call. I continued to check my cart yesterday every couple of hours and never got a call. Today I called and was told that it was in my cart on 9/10(the first day I called) and that someone had called me back. Neither of those are true. I am told this each time I order and it is never true. None calls me and nothing is ever in my cart, I have to do the calling and confirming AND almost every time the order expires and I have to start all over and then stress that my dogs meds will come in time. I am very frustrated. I spend way too much time on the phone trying to sort this out. Mostly frustrated today bc I was told it was in my cart on 9/10 and that someone called me on 9/10(not true), yet yesterday 9/11 I was told it was still in process. Those two answers do not match up and again, no one called me and it was not in my cart. And I feel awful that the poor lady on the phone today got the brunt of my frustrations when she was kind and helpful.