PetMedsReviews of 1800petmeds.com

Rx took over a week to receive even though I paid for expedited shipping. They also sent Rx food that I did NOT order. Their website says they accept returns but it’s hard to understand the process. Their customer service is basically nonexistent: they say it takes 3-5 to receive an email response and the 800 number has over a 30 minute wait.

Waiting for a REFUND( I WAS OVER CHARGED FOR) for 3 weeks. Had to waste my time calling to point out their mistake and was told refund was issued. NOTHING AFTER 3 WEEKS AND 2 EMAILS. It took them seconds to charge me but I guess months to issue a refund. They lost a customer PERMANENTLY.

Have ordered several times, and shipping frequently an issue. Don't believe the "free 3-5 business day shipping" pitch. My experience is at least 6 business days. Worse yet, when you inquire, they simply tell you what you already know. I'm sticking with Chewy--better service, honest shipping estimates, overall much better experience.

I sent a Rx for a medication for my dog, they called me for my credit card and when the meds had not arrived after two weeks, I called back & was told it was going out next day - fast forward two more weeks & two lies that it was being overnighted and it hasn’t left yet! Do not trust these people with Rx your animal needs in a timely manner!

Called multiple times to cancel my order with items that had went out of stock and over a month later received an email that my order has shipped and was charged full amount.

This is the worst company in my experience. Ordered prescription, paid, and provided my vet information. They never contacted my vet for a few days, until I started to make phone calls ( many). Finally they said they received a prescription, and "would ship the next day". They lied. The did not ship for another few days. After I called them, they said, sorry there is a glitch in the system we would upgrade you to overnight shipping. They lied again. No shipping notification for another two days. I called again, they say sorry , we will ship tomorrow. Then all of the sudden I receive another email that I placed another order, and they charged me AGAIN for the same order! Called them again, they said sorry, we would fix that. They lied again, they did nothing. Then I eventually received a shipping notification, and it is a regular mail, not an overnight as they promised. I will be opening a credit card claim for double charge, I would never use them again, - stay away from these crooks.

I placed an auto-refill order with PetMeds on 3/29/25, after receiving their notification on 3/25/25. I just learned on 5/2/25 that the order finally shipped – more than a month later, with another delay pushing delivery to 5/6/25. This is heartworm and tick medication, not a casual order. I was told two weeks ago that my vet hadn’t responded – which wasn’t true. The vet had already approved it, but PetMeds had incorrect weight data. I called again and was told the prescription was denied. Another contradiction. I even asked for a call from a supervisor, but no one ever followed up. This is not the first time PetMeds has blamed others for their errors. After I receive this dose, I will cancel all future orders and move to Chewy, which has better reliability and service. Buyer beware.

This company used to be great. My vets are always responsive and waited over a week for them to accept the med order. Then even with express shipping they sent via USPS snail mail so took another week and a half to receive. GO WITH CHEWY, THESE GUYS SUCK!