PetMedsReviews of 1800petmeds.com

Response from PetMedsOct 27, 2025

Hello Sandra, We are very sorry for the frustration and inconvenience you have experienced, and we appreciate you sharing your feedback. We pride ourselves on excellent customer service experiences and we clearly missed the mark. Please accept our sincere apologies. We are waiting for you to respond to our request for additional information so we can help resolve this matter right away or please reach out to us at 1-800-738-6337 and a team member would be happy to assist. Regards, The PetMeds Team

Response from PetMedsOct 27, 2025

Hello Steve, We are sincerely disappointed to hear you received unsatisfactory service. We pride ourselves on excellent customer service experiences and we clearly missed the mark. Please accept our sincere apologies. We are addressing this internally with our team but we need additional information to pull up your account to see what happened. We are waiting for you to respond to our request for additional information so we can help resolve this matter right away or please reach out to us at 1-800-738-6337 and a team member would be happy to assist. Regards, The PetMeds Team

Response from PetMedsSep 8, 2025

Dear Chris, We're truly sorry to hear your experience was negative. We value your feedback and would like to understand more about what went wrong. Please contact us at 800-738-6337 so we can address your concerns directly. We're committed to improving and hope to regain your trust. Sincerely, The PetMeds Team

Response from PetMedsSep 17, 2025

Hello jeff, We are sorry this happened. We understand how frustrating it can be to wait. We have been experiencing longer than normal wait times than usual . We asked for additional information so we can locate your account to better assist you. Please feel free to contact us directly at 1-800-738-6337 and a team member would be happy to assist. The PetMeds Team

Response from PetMedsJul 10, 2025

Hello Starr, Thank you for taking the time to share your feedback with us, especially while navigating a difficult situation and managing your dog’s care from a distance. We're so sorry for the stress and frustration you’ve gone through. Due to recent changes in our hours of operation, our team has been handling a higher volume than usual. It is not our intention to delay your pet's critical medications nor the level of service we aim to provide. Our team is working hard to ensure all customers are taken care of and we completely understand how upsetting this experience must have been. As a licensed pharmacy, we are required to receive electronic prescriptions directly from the veterinarian due to pharmacy regulations. If a veterinarian does not work with online pharmacies, or if they provide you with a physical prescription, the only way we can accept it from the customer is by mail. We did receive the prescriptions you mailed on July 7 and 9, and shipped both orders the same day. We deeply regret that you did not have a smoother experience from the start. We’d love the opportunity to make this right. A member of our team will be reaching out to follow up and make sure your concerns are fully addressed. Sincerely, The PetMeds Team

Response from PetMedsJul 1, 2025

Hello Pauline, We are so incredibly sorry to hear about Frank's condition and the distress this situation has caused both you and your dog. It breaks our heart to know he's suffering, and we completely understand your anger and frustration. There's nothing more important than the well-being of our pets, and we sincerely apologize for the error that led to this lapse in Frank's medication. Please know that it was absolutely not our intention to cause any inconvenience or delay your order. We take your feedback very seriously, and are actively investigating internally what went wrong to cause this. We understand the critical nature of Frank's medications, and we deeply regret that this has led to him missing doses and experiencing such severe symptoms. We want to make this right immediately. We've arranged for a dedicated member of our customer care team to give you a call as soon as possible to discuss what happened and, more importantly, to discuss the next steps to get Frank his medication. Thank you for bringing this to our attention. Your feedback is invaluable, and we are committed to improving our processes to prevent this or similar situations from happening again. We truly appreciate your patience as we work to rectify this for you and Frank. Sincerely, The PetMeds Team

Response from PetMedsJun 25, 2025

Hello, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience. This is not the standard we strive to uphold, and your comments have been shared with our leadership team so we can take the appropriate steps to improve. We understand your frustration, and would like to address your concerns and investigate the matter immediately. We'd love the opportunity to look into this further and see how we can make things right. We requested more information so that a member of our team can contact you for assistance. If there’s anything we can do to improve your experience or clarify any concerns, please don’t hesitate to reach out directly. We appreciate the opportunity to serve you. Sincerely, The PetMeds Team