PetMedsReviews of 1800petmeds.com

This is the second review after 4 contacts with petmeds. I placed an order on may 22. I always keep track of the number of trays left and order with a few days leeway for delivery. I had to contact them when the food didn't arrive after , I think 7 or 9 days, then I was told they get the food from a third party so? Do something about it! Shouldnt be customers problem. So after another contact ( and review), they send me 8 cases of A DIFFERENT FLAVOR!)FISH! MY CATS WONT TOUCH IT. THEY GREW UP ON FORZA HYPO LAMB. I HAD TO FEED THEM FORZA RENAL CARE, LAMB THAT I HAD LEFT FROM A CAT THAT DIED. SO NOW ITS MAY 31ST AND IM OUT OF RENAL CARE AND IVE BEEN OUT OF HYPO LAMB SINCE, I THINK, THE 25TH. STILL NO DELIVERY BUT I HAVE 8 CASES OF FISH TO GIVE TO A RESCUE. IF YOU KNOW CATS, YOU KNOW THEY WILL STARVE BEFORE EATING SOMTHING THEY DONT LIKE! I CANT GET THIS FOOD LOCALLY. MY CATS ARE MY BABIES AND IM SO STRESSED OVER THIS.

Just recently signed up with this company needed my dog food to ship a little sooner than expected had placed the order on Monday was expecting it to ship Tuesday. Wednesday rolled around I still do not have a confirmation on the order decided to go check. They are currently canceling the order. I cannot get a hold of anyone. The wait time went from two minutes on the phone to five minutes and it was continuing to increase on how long I would be waiting on the phone to talk to someone. I did not get any cancellation notice. Email to say that this order had been canceled so I have canceled my auto ship and found someone else to get my food from and I only have a few more days left on my dogs food now. I would not recommend them at all because it takes them a week to get the food to you. There are a lot better places that ship out dog food a lot quicker.

Where do I start! I ordered some canned dog food from PetMed, never got it, when I called them up and asked him what's going on they told me my order got refunded. When I asked them why they didn't seem to know anything. I just went to another company and cut my losses. Recently I tried again to buy from PetMed and need I mind you every time I buy it's at least $250 worth of items. They told me my account is locked and I should go somewhere else and buy. When I asked them why they literally could not tell me anything. Some of the worst customer service I've ever dealt with! The lady just kept saying aww I'm sorry which was literally just pissing me off more. I've done absolutely nothing wrong to be treated like this, I buy in bulk, I have multiple animals to buy for and I buy frequently. There's one particular lady in customer service that I always get, her name is Diane out of the three times I call her she only makes the situation worse, never better, never resolved, always escalated and gets worse. Good luck if you ever deal with petmed, all I wanted to do was buy some freaking dog food 🙄

They have gone DOWNHILL!! They had been reliable in the past but not anymore!!! I ordered last week but they didn’t contact my vet for 2 days! I had to waste my time calling over and over asking for status.They finally contacted my vet and apologized for the delay, then said they shipped overnight but still haven’t received my order AND No email confirmation No tracking info My dog has been without her medication for almost a week bc of their incompetence. I called again , still no medication has been delivered. I will not use them again

They canceled my orders and told me they do not know why they are being canceled. What a joke. Waste of time never do business with them.

My vet said that he would work with Pet Meds to supply two of my dogs their important medications at a discount price. I signed up for Autoship and have received two orders from them with another one pending and each and every one has been a complete nightmare! Both dogs would have ended up with NO meds for several days except that I had to make emergency trips to my vet to pick up meds to tide me over until the order arrived. They are impossible to contact and according to my vet (who I trust completely) they are not contacted until at least a week after the meds run out! They also use the US postal service to ship their orders which is completely unreliable-tack on another three weeks of waiting for the meds because of it! Update! I tried to do a chat with this company and got a message that they were unavailable. I then tried to text them, since they said that was a method of contact. A message was sent almost two weeks ago with no response. I spoke to my vet yesterday and they said that they gave authorization LAST WEEK but the company never changed the status of the order!!!

I placed an order online on 1/26 and when i checked on the order status on 1/29 it showed that my order had been cancelled. No particular reason given, just said "there was an issue with this order". No email notification sent, so far the funds have not been sent back to my giftcard yet that I used for this order. Wasted me a few days now I have to order cat food urgently from somewhere else. Will not recommend this place. BAD EXPERIENCE.

Critical Medication... My dog was given a 2 week supply of a critical medicatoin by our vet. Once we determined that the medication was effective 7 days I ordered the medication from Pet Meds. Believing that 7 days might be cutting it tight I PAID FOR AN EXPEDITED ORDER. After 4 days they still had not contacted my vet to verify the prescription. I ended up having to get another 5 days from my vet. Their office is only a few miles from my office so inconvenient but no big deal. I called pet meds and spoke to a customer service agent that said she would expedite and send one day shipping no charge. That was on Monday the 19th. I just tracked my package and it will not be here until the 26th. I will now need to get the prescription filled at my local pharamcy which is what I should have done in the first place. This is an extra hit to my budget (double paying for the medication) and a major inconvenience in my schedule. I will NEVER use this company again for medication of a critical nature.