PetMedsReviews of 1800petmeds.com

The company is plagued by poor financial performance and technical issues. A recent "system-wide upgrade" canceled customer's Auto-Ship meds so customers who were expecting a shipment didn't get it. Rather than owning up and proactively informing customers of the error they simply waited for customers to figure it out on their own and call. Once calls started their Support team could not keep up with calls and it created a backlog of orders that caused more delays. Any company can experience technical issues however not being honest and proactively disclosing the issue to your bread-and-butter customers (autoship) shows a lack of integrity at the highest levels of management. Once trust is gone, especially for a pharmacy, bankruptcy is next.

For starters I was on hold for customer service for over 40 minutes while the phone spewed their advertising. Originally the computer told me I was in for a 23 minute wait, but that got increased as it spewed another 20 minutes. However this time allowed me to research the Better Business Bureau's experience with them. The instances of outright fraud were amazing. So, when they finally picked up after 40 minutes, I gave the representative (Debby) a synopsis of what I had learned during my wait time, and told her I changed my mind about doing business with them. Somehow she didn't sound surprised. WHEW- I dodged that bullet!

Please avoid this place at all costs. I thought it would be convenient to have my pet's meds sent directly to me instead of going to the vet. Shipped late, got lost during shipment and finally arrived. I need an invoice to submit to my pet insurance. After numerous emails, chats and phone calls, they have yet to give me an invoice. You cannot generate one off their website. Every single time I talk to them they tell me I'll have it in a few days. Now weeks have past. Also, emails were never replied to, chat and phone calls to usually over 1/2 hour to get through. I called Chewy.com. They answer their phones with no wait. I can actually generate an invoice right on the website. Petmeds are scammers as far as I'm concerned. Get your meds from your vet or chewy.

Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it.

Horrible customer service results in a horrible process. I chose to use PetMeds for convenience, savings, and to save time. Instead I waste time trying to correct things they messed up. I have orders not on autoship appear without placing them. My vet is constantly called about these orders I never placed. They cancel or change orders I actually did place without my knowledge or permission. When I think I finally got it all cleared up, my orders are somehow changed and messed up again. I want to cancel but my prescription is already on the way to them and I can't get another to take my business elsewhere. In the end, it's the fur-babies that are affected when they can't properly get their meds.

This company cancelled my orders and accused my of having multiple accounts with them. I just recently got my first pet in my entire life (a dog for my daughter) and just signed up for a PetMeds account in the last week. I placed two orders over the first week and went to place a third order. I called in to inquire about the order shipment and was told my account was frozen. I was transferred over to a supervisor, who would only name himself as "Jack", and he told me that I could not do business with him anymore and that I had multiple accounts. I asked how I have multiple accounts and wondered if someone had stolen my identity or something like that. I asked for details, but Jack would not give any details about the accounts that he said were mine, but that are not mine. I'm not sure how he could attribute an account to mine when I had never used the 1800 pet meds website before in my life. He simply stated that I would have to file a subpeona to receive any information about my account.

I ordered dog food three weeks ago and it still has not shipped.

Something has changed with this company. I have been using 1-800 pet meds for over 20 years. My last order, heartworm meds, was denied pending vet approval. This had never happened before. When I contacted my vet, they showed me how they had faxed the prescription 2x's to petmed and proceeded to email me the prescription so that I could directly send it to petmed. When I did, petmed would not respond, instead they would only send my email back to me. Then I noticed that they charged me for the medication, but when I looked at the order, it was still stuck waiting vet approval. So in my last attempt to get petmeds to respond, I begged them to actually state what was going on vs just sending me a copy of my email. Someone did and they stated that they were waiting for a copy of the prescription and could not fill my order until I provided this. Wow, this after my vet faxed it to them 2xs and after I emailed it to them 3xs. I told them to refund my money because they had been provided this prescription at least 5x's and if that is not good enough, then they should not be charging me. So petmed cancelled the account. It was so bizarre and unprofessional.