PetMedsReviews of 1800petmeds.com

It's been a week and I've contacted them 3 times and they still have no idea when my dog's food will ship. Also it turns out they don't ship it themselves, they have a vendor that does and they won't say whom the vendor is or give you contact information to find out when it will ship, also there is no option to cancel the order. Would not recommend this company.

Although most of the time this company performs acceptably, I had a terrible experience yesterday. The pharmacist failed to call my vet for authorization. However, the company assured me that the prescription would go out overnight yesterday as long as the vet called the pharmacist directly before 5 PM EST, which he did. The prescription was not shipped until today, Friday, May 24, 2024, so I won’t get it until Monday if I’m lucky.

I ordered an item on May 1st. Realized it was the wrong item. Immediately chatted with CS rep and she said she cancelled the order and refunded my PayPal account. To my surprise the item arrived a few days later. Checked my PayPal account and no credit was issued. I have chatted with Customer Service three times and told I would have my money within 7-10 days. It has been 20 days. Just chatted with CS again and they told me the refund processing has been delayed. The item I purchased has been shipped back and I should have kept it because I'm convinced I will never receive my money back. In total they owe me $134.00, so it isn't a small amount of money. I did file a complaint with PayPal, so hopefully that works for me.

Horrible experience! I got notification my Heartguard was shipped 4/12/24 by the 4/19 when I had not received it I called to find out what the hold up was. I was told they were waiting on my vet to authorize, which I found interesting because my vet is super responsive. So I called my vet who answered on the 2nd ring like always and was told they have nothing for my dog, we currently live at the vet because he has heart worms so I know they weren't lying to me. I called Pet med back and they said hold on we are contacting the vet on the phone now we will contact you if any issues, I left my cell and asked for a call if unable to get authorize after call. I receive no call and no shipping notification so I call Pet Med again the following day only to be given the same song and dance. This am I get an email from Pet Med while at the vet stating they are trying to contact my vet for authorization, I show it to the Vet and she looks, nothing from Pet Med at which she offered to call them herself directly. I declined I can't do business with a company that doesn't take the health of my dog seriously or at the very minimum practice good customer service.

I’d give a lower review if possible. Do yourself a favor don’t order from this company. Customer service is poor. Shipments are late. Quick to hangup and not listen on calls to confirm orders. Customer service works remotely and there are small children in background. Customer service makes mistakes regularly and puts pets health at risk. Use another company for your pets health. Purina is not a good brand for dogs or cats, yet it’s promoted and pushed via pet meds. Horrible customer service. Mistakes constantly. Long hold times. Don’t use this company.

purchased 2/27/24, received 5 days later & not the quantity that they had advertised. They emailed label, i returned item, confirmation of return on March 11th, told refund 5-7 business days. called two days ago said it was pending, called today two days later told 7-10 days had not been processed yet. DO NOT DO BUSINESS WITH THESE FALSE ADVERTISING, SLOW TO REFUND THieves

I used a promo code for my last 2 orders that was promoted on the website to get a discount on my bulk order. They only send partial shipments of my last 2 orders, therefore not giving me bulk pricing for the items I did receive. I feel scammed and there was zero transparency. I submitted an email to customer service and never got a response.

Called their call center to order meds for my pet and got a rep in a call center in Africa. Since they got acquired by PetCareRx this past January for 36 million dollars their customer service has been awful. Long wait times, phone service interruptions and customer service reps who don't speak English that well. I'll be using Chewy now for all my pet needs.