PetMedsReviews of 1800petmeds.com

UPDATE: So after writing my first review, I pretty much stopped purchasing from them because I was over their slow shipping. I just tried to order from them again yesterday because I got a 35% off coupon and that is an amazing deal considering my cats food is over $100/bag. Well wouldn't you know that there is a problem, lol. They contacted my vet and supposedly they told PetMeds that I'm not a patient there, even though I just brought in one of cats in May. I called my vet like 30 mins after getting that email and they said they approved the script. I go on the website and they have my vet's info in there (her name and verified that there was an Rx, but there were no refills left)?? Doesn't even make sense. Of course, no one is online to help, its Thursday so their 48 hour email window will push me into Monday and I can't wait that long to figure out THEIR mess so this will have to be CANCELLED and I'll have to get my food from somewhere else. Idk why I even tried. ORIGINAL REVIEW: Not only do they take FOREVER to ship orders out, I just spent about 3 minutes (not an exaggeration) doing a browser check and Captcha pictures trying unsuccessfully to log-in. Like, you already did the 'we are verifying your browser' thing and made me do a Captcha, why are you making me do the Captcha AGAIN and going through minimum 6 pictures? After my 3rd, 12 DPI image of a bike in a row, I finally gave up. This isn't the Vatican Archives I'm trying to log-in to here. You're 1-800 PetMeds. The majority of my orders take forever just to ship. My last order took 5 business days to ship out; no weekend in between. So then you have to wait like 3 days for shipping because Sunday, so that's 8 days to get your items, most of that time waiting on it just to ship. This is pretty typical, at least for my last 3 orders. I could understand if it was an Rx, but I just get regular food. PetSmart, Petco, even Pet Supermarket ship within 2 days. Their prices aren't that much lower than these other places, but the coupons are nice which is why I keep ordering. But if it takes this long to try and get into my account plus forever to get the product, I'm starting to think its not really worth it.

PETMEDS Have used for years…..Called to do phone order…..representative was in AFRICA…..NEVER AGAIN SCAN AND FRAUD HEAVEN THERE

Do not ever order from this company customer service and follow through is horrendous! Today is Tuesday I placed an order by phone 4 days ago for 6 mos heart guard plus 1-25 and 51 to 100 lbs as I have 1 dog out of 2 over 100 lbs. Now 6 phone calls later still trying to get the correct lbs and confirmation sent to me part of problem today was my vet sent authorization for 1-25 only for my 110 lb Great Pyrenees. That doesn’t negate them trying to contact wrong vet clinic in wrong city and clinic having no record of my dog, only finding this out when I contacted them yesterday. After I gave them correct phone # and vet name numerous times. Now being told they were processing order for 1 only of the smaller size. Not only all of this but I was under quoted by 40 plus $. Major major inconvenience. If I had also received email of my order I would’ve found all this out before now. Save a headache and go w Chewy!!! Update June 13 After cancellation of my order on Tuesday and being told by their customer service representative they could not place the order w my credit card without my authorization and CVV. I have a charge today of 81.00 on my card. So not only are they incompetent but also dishonest!

Have been a regular customer since 2018 for meds for my dog. Since the system upgrade 5 months ago, I've had to call each month to address problems with my autoship order. Each month, I was told the problem(s) was fixed. Will no longer use them - disappointed.

there website is awful. It is impossible to check out. I sent them an email to tell them and then they tell me to call customer service. I call customer service and I get a fast busy. Now I cannot even log in. The site just doesn't do anything when you try to log in. I have never seen anything like it. How does this company survive?

Absolutely terrible customer service! I will not be purchasing anything from this company again and would strongly advise others to consider shopping elsewhere. Avoid the aggravation and hassle. I received my order which consisted of dog food and bones in 3 shipments. They put two thin bully sticks in an enormous box - completely wasteful. Some of the items were missing that I ordered and I reached out to them 4x. They lie and said it was shipped, then not shipped, they can’t tell the status, they’ll replace the item, etc. Could not get the story straight. The issue has still not been resolved and we’re going on 10 days. I threatened to dispute the charge with my bank.

Terrible customer service, no idea on shipping timing for dog food. Would not use them again.

The worst company to do business with in my experience. Customer service is deaf...they are on automatic and not fine tuned to customer requests. Even though we repeatedly asked for them to reach out to our vet via the online portal and to not use fax as a contact ( because our vet does not respond to fax requests) they repeatedly faxed RX confirmation requests instead of calling or using the online vet portal system. This resulted in our senior dog not getting the pain meds he requires in a timely fashion and we had to play tag with PetMeds and make constant phone calls to follow up and to track down the status of his pain meds. Now that we have stopped using PetMeds and have unsubscribed from all emails, they are still barraging us with automated emails to refill his meds. We have requested our account and all data to be deleted and to confirm deletion, and they have not. Find another company to do business with, they are completely inept. (They do not even deserve a 1 star but it is required)