1-800 ContactsReviews of 1800contacts.com

If there were less than a star, I’d use it. There’s a complete lack of coordination between the chat, phone, and email customer service. I negotiated a discount for reordering the same contact lenses I had ordered before. After I spent 30 minutes placing the order through the website and the chat person told me all was fine, I got an email saying they couldn’t find my prescription. The email told me the order would be in the system for 72 hours until I uploaded a prescription. I entered the chat, explained I needed more time, and the chat person told me this wasn’t possible and that she couldn’t do anything about it. Then I called, and the phone person CAN do something about it, so she placed a hold for another week. Then I got an email saying “we canceled your order as you requested.” What?? I will definitely not be using this company any time soon. They are a disaster.

My insurance was charged and never reversed as requested. Call customer service still waiting for response a week later.

One pair of my contacts came with a half circle stamped out on the edge of it, just enough that it cracked the first time I wore it, people who wear contacts know that THEY ARE EXPENSIVE! This was pretty inconvenient!

Have not received my contacts yet

My experience was horrible,my money was taken and told that I wouldn’t get it back for 5 to 10 days then I was asked to pay with another method which means I would be paying twice for my order. $66 was taken from me and never given back

I ordered contact lenses on March 5 with standard delivery (5–7 business days). After they didn’t arrive, support told me shipping to Canada could take 8–12 business days. It has now been about a month. March 23, I received an email saying the order was delivered, but I never received anything. This has been a frustrating experience. I waited far longer than the stated delivery time and still didn’t get my order. I would not recommend this company based on my experience.

Expect your contacts to arrive a week later after placing your order. I would go somewhere else to order and get my contacts within 2-4 business days. Not a whole 8 days.

Horrible customer service. I took a screenshot of a competitors discount from their direct site and they would not honor it. They stated it was for new costumers only. I sent them again screenshots with coupon details info stating it was not just for new costumers and they still denied it. Babies crying in the background of the call from whoever their customer service representative was, not sure what’s that’s about, maybe they are working from home??? After reading other horrible reviews about the company I took ones guy’s advice to just order off Costco website. I did not even have to worry about price matching bc it was the lowest price from the get go, no hidden scams, it was simple and easy. So check out Costco or Walgreens. I would not use 1800-CONTACTS in the future no matter what they offered!