Mike K.
My contacts arrived, rebates aren’t easy
My contacts arrived, but the rebates are not user friendly: they make it hard for you to do. Now that I know how I will probably us them again, but not a perfect experience.

The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 50 reviews with 4 stars · Clear filters
Mike K.
My contacts arrived, but the rebates are not user friendly: they make it hard for you to do. Now that I know how I will probably us them again, but not a perfect experience.
Q
Back in Feb 2020, I tried to use the FREE eye exam on the website. It didn't work the three times I tried it. It couldn't record my answers well even though I was in a quiet room. I had to get my contact prescription from my doc. Having my prescription, I wanted to get a price match so I chatted with them online. My chat session was going well and my sale almost finalized when it dropped. Then, it kept dropping the next 4 times. After some time, I restarted the process. They still had most of my info except the price matching. I'm unsure if they called my doc to confirm prescription. The agent was able to price match again and the sale finalized. I selected UPS Ground (standard) to ship my contacts. Initial estimates were 11 days. I received it in 2 days; just like it stated in my initial shipping email. North Carolina to NYC.