1-800 ContactsReviews of 1800contacts.com

I was charged twice for my order! How do I contact a customer service representative to correct this problem?!

If it was possible to leave a negative rating, I would. I submitted my first order a week ago. After two text confirmations that "It looks like somebody's getting new contacts," I received conflicting email notifications (but not text messages) that more information was needed about my prescription, except...each time I called, it wasn't. I called and confirmed with a rep each time that they had the information they needed. After re-confirming on Friday that they had all of the information they needed, and paying for overnight shipping, I looked for a tracking number this morning and couldn't find one. I called to ask about it only to find out now they want to verify with my doctor after telling me on Friday that I was all set and no doctor's verification was needed. When I told the rep, whose name was Cary, that the previous rep had told me no doctor verification would be needed, her response was "I'm sorry your doctor provided inaccurate information." That really did it. My doctor didn't provide inaccurate information. 1800Contacts had already confirmed they had everything and no doctor's verification would be needed. And anyway, how he would have provided them incorrect information I don't know, considering that by their own account, they had never even connected with him and now needed verification. What a headache. I spent so much time on hold that I could probably recite "How to pronounce words in Utah," which is their on-hold message and I guess they think is a cute and entertaining way to keep people happy while they wait (for nothing useful, it turns out). Perhaps if 1800Contacts paid more attention to their business processes and snarky customer service reps, and less attention to trying to make people laugh when they are tired of holding, this experience would have been better. If this was the only place to get contacts, I would actually pay to NOT have to use it and just wear glasses every day. What a joke.

I used to love the company however their same day shipping is a money grab DO NOT pay them extra for faster shipping! They mark it shipped but do not physically have it shipped it’s just a label created it will take another day to deliver your package to the shipping company. Which means for lightning speed shipping I will now wait to 6 days to receive my contacts! Save your money and use standard free shipping (3-7 days)

I placed a custom contact lens order on March 7 and was given a 3–6 week delivery window. It has now been over 2 months and I still don’t have my order. A few weeks in, I called to check on the status and was told my order was backordered — but they would make it a priority with next-day delivery as compensation. That sounded reassuring. It wasn’t. Every call after that gave me the same runaround: “They’ll be in next week.” Then “2–4 business days.” Then next week again. I understand custom contacts take longer than standard lenses. But I’ve ordered custom contacts from other companies and never waited more than 2 weeks. Over 2 months, repeated broken promises, and still no product is simply unacceptable. If you need specialty contacts and actually need them in a reasonable timeframe — DO NOT order from 1-800 Contacts. Save yourself the frustration and go elsewhere.

I’m not sure if I received the correct prescription.

I was unaware that when you file the insurance I am no longer eligible for the rebate on the contacts. That should be clearly disclosed. I would not have purchased from you. While you are cheaper than eye Doctor you are out of network costing me a reduction in benefit. Also not particularly please with the chat when questioning the lack of rebate. Overall will not use your service again

They claim "price match" but they NEVER EVER agree to the price you've found them for. 3 times we've tried. Provided the website we were using but their website didnt show the same (duh its not the same website) so they refuae to honor. FALSE ADVERTISEMENT

I have not received my contacts