1-800 ContactsReviews of 1800contacts.com

Used to be great. I’ve been ordering for ten years. I’m going to stop. The last several orders was a huge hassle with late shipments and poor communication on my prescriptions. I had to repeat myself multiple times to multiple reps on really simple things. Ordering contacts should be super easy, not complicated. Taking my business elsewhere had enough.

1-800 Contacts is great if you are just ordering your prescription. However, if you choose to renew your prescription with their online exam beware. They will push their brand of contacts, Aquasoft, on you, and fail to mention that if you select them you will have to pay for another exam in order to switch back to your old brand. Aquasoft contacts feel great throughout the day but there is a reason for all of those contact fitting appointment required when you go to the optometrist. Unless they fit your eye correctly they are hard to remove and can cause real damage.

There are many online retailers that you can order lenses from that are legit and appreciate your business-think Walgreens. Stay away from 1-800-scam-you. The upsell on the express exam, the upsell on shipping, the upsell on a years supply is relentless. The emails are relentless. Also, be prepared for a text conversation with an overseas rep who cant quite grasp what you need. Be prepared for the very slick marketing words that mean nothing i.e., "gazillion this or that" It took almost 3 months to get my refund on ill fitting lenses I returned. Also, the "house" aquasoft brand is not great. They used to be pretty awesome, not so much these days. Longtime customer who wont be ordering again.

Agree with Sally Gross review below Re: price matching. I'm a long time customer and they've been great at price matching (their regular prices are almost always 30-50% more) and I'm aware of their rules (the price on other site should be in the cart and ready to hit pay to see all fees and to avoid any possible bait and switch). However, the last three times I've been given strange excuses: go icognito to see actual price? (Why would I bother doing that when the lenses are in my cart?) Offer is a google search price? (Well, yes, I googled the price for the lenses, how else would I find them?) The price in my cart at the other store was the same as advertised on their landing page, but the 1800 rep claimed she "couldn't see the price." I suggested she try to buy them as I did and it would stay the same, but she just pivoted to "we have a gazillion deal." I ended up buying from the other site. Such a shame, but their prices are way too high and the recent haggling during price matching isn't worth the effort.

This is my second time ordering from 1-800 Contacts and to say the very least...I feel ripped off. I ordered 8 boxes of contacts on 11/10/21 and paid extra for 2-3 day shipping and as of 11/16/21 I still have not received my contacts. I need them badly as I am wearing my last pair of contacts now. This is the second time where I've paid for expedited shipping ( 1st time was the fastest available shipping method ) and each time I've had to wait about a week to get them :/. I feel jipped out of the extra money that I've spent to get them faster as they don't come within the time frame that they're supposed to. I have checked and made sure that the contacts were in stock before I ordered, so I know it wasn't a supply issue. At this point, I'll still use 1-800 Contacts for convenience sake, but won't be paying extra for shipping as it has been proven multiple times that it is a lie.

Not helpful customer support, unwilling to help change shipping to expedited and then lied saying it had already shipped but I hadn't even completed my prescription yet. I get the process and maybe things couldn't get done but there's definitely a better way to handle it and there should be some level of personnel that can handle certain situations.

The first time I ordered from 1800contacts and it went smoothly. Easily a 5/5 stars. The second time, and most likely my last time, the exact opposite. On May 4, 2021, with a prescription for a different brand of contacts, I decided to exchange some of my left over contacts from my previous order and put in an order for my new contacts. Contacted customer service and the gentleman promptly checked my previous order, made some calculations and informed me the difference in cost. I agreed to it and the new order was place. I wasn't informed that part of the new cost was for shipping ( $19.99 ) but that's an issue for another time. After about two weeks, I hadn't received anything in the mail nor an email updating me of where my contacts were. Checked my account and order had not shipped yet. Opened a chat window, spoke to a very nice customer service rep who found out my contacts were backordered and expected ETA would be 4-6 weeks. I was fine with that. June passes. July passes. Come August and I still had not received delivery of my contacts. I checked my email in case there was an email with an updated status but all I found was plenty of emails telling me my "prescription is on file" and "Reminder, it's time for more contacts". On August 10, I again opened a chat window and spoke to a nice customer service rep. She informed me that my items were still on backorder but it was too late in the day to find out the expected window for them to receive more. She said she would contact me the next day with more details. She was true to her word and emailed me on August 11, letting me know that it's expected in 4-6 weeks but that time frame could not be guaranteed. I finally received my order on Friday, 10/1/2021. For a company, who's motto is about customer service, it's disappointing, to say the least, that the company didn't have the decency to inform customers when the items they ordered is backordered. Ordered in May, received in October. I can understand items being backordered but is it really that difficult to let customers know? After this experience with them, I question if I will ever support them again. I decided to give a rating of 2 stars because the chat personnel was nice and helpful.

The contacts were shipped quickly, and priced reasonably, but they were relentless in hounding me when my prescription was expiring. I was aware of this, and had plenty of contacts on hand. First it was daily emails, then they called me and left a message. Finally, I got a call from my eye doctor's office saying that they got a call from them about my prescription expiring. The doctor's office noted that I have an appointment next week, and wanted to know if I can wait until then, or if I needed her to have him extend the prescription. I was shocked that they contacted the doctor's office on my behalf without my permission or approval. When I called to express that, we just went around in circles, with the person I spoke to insisting that this is just their normal workflow. That may be so, but I've never had anyone else from whom I've ordered contacts do this, and I don't know why it would be business as usual.