1-800 ContactsReviews of 1800contacts.com

UPDATE - I sent a message 6/29/26 to the reviews email left in the reply. As of 7/8, I have not received a response. I would give zero stars if that was an option! I asked for a price match on very specific contacts via online chat. I was given a reasonable quote and agreed. My card was charged immediately. An hour later, they tried to tell me I owed an additional $253.17 because the agent put in the wrong type of contacts. I went back and forth via text with increasingly rude agents via text until I finally canceled the order. I understand the price difference, but I expected to pay the amount I was quoted. As a lifelong contacts wearer, 1800 Contacts lost tens of thousands of dollars in potential sales over my lifetime to save $250 when it was their mistake.

I will never order from them again they always take money out of my account and fail to let u kno that you order was cancelled so then I have to wait 7-10 business to get my money this isn't the first time this has happened to me

Company will only provide refund for return lenses to original payment source even if that source is closed. They have my identity, my new card, my home address, all the information they need, but somehow don’t trust me enough to state that the original payment source is no longer in existence. Long wait many minutes of my life, unreasonable and unnecessary, but no other policy available. Order from a company that makes sense.

Even tho I put the correct updated address on my order, your company sent the product to the address I had years ago. After a long wait for the contacts I called, we identified the problem and the contacts were eventually sent to me, weeks after I should have gotten them.

Rep insisted that she knew my prescription after they sent incorrect lens. I told her to look at my previous order and told her that was the correct script but she insisted she knew more than I did. I sent all of the lens back.

The wrong contacts were delivered. The customer service is not trustworthy. They all say different things. One of them was even rude. I still have not received my refund.

I had a very disappointing experience with this company’s rebate process. I was initially told that my reward card had already been issued and shipped. However, after following up, I was later informed that no rebate application had been received from me and that the offer had already expired. What makes this situation extremely concerning is that I was previously given specific information about the card, and was told it had been processed. After all of this, being told that there was “no application at all” is completely inconsistent and does not make sense. When I contacted the reward processing company, they also could not find any matching information for my case. As a result, I was offered a discount equal to the rebate amount on a future purchase. However, I no longer feel comfortable or confident doing business with this company and do not wish to be involved with them again. Overall, the communication was confusing and contradictory, and I was ultimately left without any resolution.

Failed to read the contents of my prescription, requiring a silly back and forth with customer care and then failed to tell me that the contacts I wanted were backordered. They were still happy to let me pay extra for expedited shipping