1-800 ContactsReviews of 1800contacts.com

I emailed them about my order and they didnt respond until almost 10 days later. Response time is horrible and the tracking is not working.

My contact ripped so i went online ordered them got email to call I guess my contacts were 70 dollars more than what I had thought well they already dinged my card for 98.00 now tried to go back and get an additional 168.00 I'm one of those workers out of work cause of Corona virus I didn't have that amount on my debit card. So now it'll take 7 to 10 business days to get my 98.00 back and imeft with no contacts really they should not take money before they look at prescription would not recommend them to anyone shafty business.

Awful experience, especially customer service. Desperately needed contacts after an accident with my last box (toddler destroyed them). Ordered on a Wednesday and paid for overnight delivery. They did not arrive by the end of next day. The next morning contacted customer service and they assured me it was on the truck for delivery that day. I requested a shipping refund. Did not arrive by end of day. Did not arrive Friday. Did not arrive Saturday. Customer service rep kept apologizing but offering no solution. I realize it's a UPS issue, but as the seller they need a better solution than apologizing. I ended up canceling the order and re-ordering elsewhere. I have to wait 10 days for the refund, meanwhile shelling out another $80 to order elsewhere. I don't know how long 1800contacts planned to make me wait for the contacts before realizing the order was never coming.In my entire experience with them, the overnight delivery was never actually overnight. Request shipping refund if you order and it does not arrive!!!

Worst place to get contacts- make your eyes itchy, red, inflated. I got an eye infection from wearing them, do not recommend to anyone not even my worst enemy.

This company is a fraud..I have supporting emails from this company saying the price was$168 and then charged my bank $188..i called them and they blocked my comments on fb. Buyer beware this company did a bait and switch with my son's contacts. Don't order from this company. They will rip you off..I will be posting the email from this company all over social media.

I posted previously about my terrible contacts exchange process. In light of my review, I received an email and a call from customer service but when I responded/called back I've been completely ghosted. It's been two months and I just want my contact order! Stay away from this company.

I have been a customer for over 20 years. I was told about 2 years ago my Bausch and Lomb soft toric 66 lenses were going to be discontinued so I had my doctor put me on a different contact. I went through so many replacements and finally someone said why don’t I go back on my old lenses hmm first I heard they still had them. They just sent me a 3 month supply 2 weeks ago and I’m almost through them. They said I can’t get anymore contacts replaced because I reached my max. It’s not my fault they misled me and told me the brand i was on for many years was discontinued. I’ve been told different things by different reps for months. Now the supervisor I just spoke to Evan was rude and I’m tired of being treated like a fair weather customer after over 2 decades of being a customer. Please do not do business with them. The quality of everything has gone down. It’s sad but true. I hope this supervisor and the one before him who was a female get re trained on how to treat loyal clients.

They claim they ship in a couple days. It takes months for the product to actually arrive in Canada and they charge $20.00 in duty fees. I filled out their satisfaction survey, no attempt was made to rectify anything.