1-800 ContactsReviews of 1800contacts.com

Warning! Watch the automatic quantity that is filled in for you! It takes a lot of effort to change the number they have filled in for you and make sure you check the cart before you submit your order. They try and get you to order way more than you need. I believe it is intentional on their part. I will never order from them again. Terrible website and slow service. Don't order from them. In addition, I sent back the extra boxes of contacts they sent me (14 boxes) and am still waiting for a refund after three weeks. I just received an email today saying they have received my returned boxes and I can expect a refund in 3-10 business days. However, I know they received the returned boxes and that they were signed for on February 9th, 2021. I am so very disappointed in this company which I have been doing business with for 12 years. Such a disappointment.

Ordered contacts on 12/1/2020 12-weeks later still have not received lenses. I was told that a $73.00 refund would be given. That has not happened, When I called today it was stated that it would be another 4-6 weeks before they would receive lenses. That makes me out of lenses and $239.00 poorer. This is the worst place to order lenses. Order from anyplace else and you will be happier. I'm so sorry I placed my order

Normally order my contacts through my eye care provider but decided to take advantage of the new year 20% off for first time customers. I placed an order on January 5th. Ordering process was easy. Received order confirmation and communication was great...at first. They notified me the next day after I placed my order that my contacts were on backorder and that they'd receive more of my lenses from the manufacturer within 5-7 business days and then my contacts would ship and arrive at my house in another 5-7 business days. No problem. I gave them 10 days as a courtesy before I reached out for an order update. They promptly responded and said they'd contact their purchasing department and get back to me. Since it was a Friday, they got back with me on Monday and said my lenses are backordered and that I can expect my lenses to ship out in 2-4 business day and that I'm getting a free next day air upgrade. "Expect your lenses by the 27th!". Ok what's another 5 day wait? Today is the 27th. I haven't received any shipping updates or email notifications so I reached out for another update. Imagine my surprise when I receive the SAME exact response of "thank you for your patience! Let me check with our purchasing department" followed by "your lenses are backordered, we expect them in 2-4 business days to be in stock and we've upgraded you to next day delivery free of charge!" It has been 22 days and this whole process has been a waste of time. I'll definitely stick to ordering from my eye care provider.

I used this site for the first time to purchase contacts. It's been 2 weeks since I ordered them online. I called the company to see what the holdup was. They said I could expect them in another 8 days. So that's 3 weeks for delivery. Unbelievable! I will never use this company again.

Worst Customer Service. Also good luck with their updated so-called "price match guarantee". You will end up paying $40-$60 dollars more than the cart on the site you're trying to price match against and according to Ashleigh, their online sales chat person, they use ignoito's browser to check into the site because "they don't price match against the advertised price on the site." Funny, cause that was just the excuse I was given when I tried to price match. My other family members have had customer reps claim "they can't find that website price". I've had my business partners and other partners at my firm, look into the site and when they attempted to get price matched received different answers. All of which made their purchases $40-60 more than the site they were price matching against. So shameful and false adverstising. You're better off going to costco, lens crafters, ANYWHERE else where they won't lie and cheat their customers. My partner at my firm is looking into them.

Classic Bate and Switch! This company sends out plenty of emails with discounts that they do not honor in their store. Additionally, they charge about 2x more than many other vendors online for identical products. Just google it!

I ordered contacts that were well over due once I got them I made it through my last pair to finally get to the ones ordered from 1-800 contacts. I put them in and they were clearly defective I had contacts in and they didn't change my vision. I contacted 1-800 contacts telling them my long story of these lenses being defective. They told me to re-enter my script and they would verify with my doctor. Never once offered to replace them, refund my money or anything they only wanted to verify my account. I only had my script from the box of which I received from them. After emails back and forth they just stopped responding to my emails. Not one person followed up on my emails to get new boxes since mine were clearly defective. I then had to decide once they proved they don't care about customer service to get lasik. Something I didn't want to be forced to do but I needed to be able to see when I was unable to wear glasses. My eye doctor told me defective contact lenses are very common and it was a shame no one would help me. So if you order anything from them and have a issue just know they don't care.

Their brand of bootleg contacts irritate my eyes.