1-800 ContactsReviews of 1800contacts.com

1800 contacts cancelled my order because they screwed up and called the wrong eye dr when I had already sent my new prescription with my new eye dr to their 5 digit text number. I even called that order in and the lady said it was all set. Fast Forward a week and I see they cancel the order because of their mess up (only found out via email, no call or text). When I called again the lady wasn't any help and had an attitude because i told them they could refund everything. Problem is they will not refund the $120 for the 2 unopened boxes of contacts that i had already returned to them that was my old prescription. The lady just kept saying she couldn't do anything about it because I didn't want to hear out her "offer" to make it right in the first place and decided she was going to be petty (which was nothing but 15 percent off, big deal!!). These are custom contacts that take 6-8 weeks to make so cancelling an order just prolongs it. So in other words, I'm out $120 that they refuse to refund even though they're are getting two boxes of contacts back(those ones returned are not custom made and they will be able to resell them so now they're making double profit).

On June 19th i was told that my glasses would be end in 2 weeks. WHAT A LIE!!!!! It has been a month and i AM STILL WAITING FOR MY GLASSES!! What kinda company are you running? I have been going every week to check and All i get is the run around,

I bought contacts for my old prescription a month later I ordered for my new perscription. I was told to send back the old ones and I was given a refund. I received 2 return labels and put both boxes in one package. (I was not told any different). A few weeks later called to confirm my refund was received and told it was. a month later I received an email with a return label, I called to see why. I was told again they were received back and to disregard this email. About 6 weeks later out of nowhere a charge of $67.45 was deducted from my bank account. I was never notified that this was going to take place. I called and was told that since I sent back in one package their system was not "smart" to realize both boxes were received. I was told my account will be refunded in about 3-10 business days, I finally talked to a supervisor who put it that day and I did see it in my account 2 days later. Also, this deduction caused an overdraft on my bank account. I was told they would reimburse me the overdraft fee, but they have to send a check in the mail. First took money out unauthorized and second, I have to wait 2-3 weeks to the overdraft checks. Please beware when send back contact lens. Not very reliable.

Initially I had submitted my glasses prescription by mistake, they did reach out and let me know that I did that. But within two days, they had shipped my contacts based on my glasses prescription.Because by the time I got them my correct prescription, they had already shipped. I had asked for a return label 3 times I have submitted the correct prescription and asked to have them credit. My account and send me my corrected lenses. It has been probably three months, and I still have box with no return label and no new prescription. And I have unanswered emails, requesting two correct this problem.

Ordered contacts from here several times.. every time I ordered the contacts wouldn't last more than 3-5 days without ripping.. they are horrible.

I've been waiting for replacement lenses that have been on back order now since May. Now its July and I've been told several stories, most recently they're on back order for another 4 to 8 weeks. So I'm waiting 16 weeks? They offered the replacements after I scored them low on a survey. I did not call and complain or beg for a free pair of lenses. In all honesty , 5 contacts have been no good. But don't promise something and then 5 emails later just start ignoring me.

If I could give negative stars I would. Rude customer service when contacted about why I waited all day for my package that I paid extra for that did not arrive.

Do not bother emailing them because you will not get an agent that can read an email thoroughly or scroll down for the past history to save your life. They really hire the bottom of the barrel here.