1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsApr 21, 2022

Hi Melanie, I'm terribly sorry for the experience you had with getting your contacts. We do guarantee next business day delivery with a verified prescription and without further context it's hard to say what could have caused the delays. Unfortuantely, our next business day shipping is not available over the weekend and therefore your order could only be fulfilled on Monday at the earliest. We completely understand your frustration with this situation and would be happy to refund you for that shipping fee or discuss other options. We have live agents availabe 24/7 to assist at 1-800-266-8228.

Response from 1-800 ContactsMar 25, 2022

Hi Rosalia, Thank you for leaving us feedback on how we can improve our customer's experience. It's incredibly valuable information that we can use to better serve our customers. With that in mind, we are so sorry to hear about any confusion regarding our pricing! All of our prices are subject to change at any time due to several factors including market demand, inflation, and supply complications. We completely understand your frustration and we apologize again if you were not made aware of all your options. As part of our Gajillion Percent Promise, we do offer price matching to guarantee you get the best price for your lenses. If you find those Freshlook lenses lower at any other retailer we would be happy to match and beat their pricing. You can start this process by simply chatting with any of live agents available 24/7. We would be happy to discuss this further with you anytime. Our customer support agents are available on chat at www.1800contacts.com/contact-us or over the phone at 1-800-266-8228.

Response from 1-800 ContactsMar 25, 2022

Hi Ilana, Thank you so much for leaving us feedback on how we can improve. We are so sorry you had such a negative experience and we will do our best to address your concerns. Since we are a HIPAA compliant company, every order of contacts we send out must be associated with a valid prescription. If we receive a prescription from a customer then we can use that to verify an order and ship it out. If we do not, then we must contact their eye doctor to verify the prescription. Typically this process takes 24 hours to complete. This is most likely where the confusion happened as it appears your prescription did not match the order we had and therefore we had to contact your eye doctor to verify if the brand you chose was approved for your prescription. With that in mind, we did not receive any futher information from you when we requested it and therefore we are not able to speak to the specific situation. Based on the description of your experience we expect that the prescription verification was the source of miscommunication. Again, we are terribly sorry for the trouble you had with receiving your order. We would love to discuss this further with you and find a resolution. We have live agents available on chat at www.1800contacts.com/contact-us and over the phone at 1-800-266-8228. Please don't hesitate to reach out anytime!

Response from 1-800 ContactsMar 1, 2022

Hi Eric! I'm so sorry for any miscommunication and trouble you had with your order. Unfortunately, due to manufacturing constraints, some brands are on backorder because they must be made to the specifications requested by a customer. We didn't receive any further details about your situation from you and therefore cannot say for certain what caused the confusion. With that in mind, when a customer does order a custom lens that requires specific manufacturing, we should be reaching out proactively to give an update on your order's shipping status. We do our absolute best to be as transparent as possible with our customers, especially about the state of their order. Additionally, we do not charge customers until their order has shipped out. This may have been the source of confusion as you would not be waiting on a refund but an authorization drop. Typically, an authorization drop takes 3-10 business days depending on the institution we request the drop from. We put in a request for the authorization to be removed as soon as your order is canceled. If you have any additional questions or concerns, we'd be happy to chat anytime at 1-800-266-8228.

Response from 1-800 ContactsFeb 22, 2022

Hi Kev, We're terribly sorry to hear about your experience. Our mission has always been to provide the best customer service we can, in every situation. It certainly sounds like we were not able to live up to that expectation with your last order. Unfortunately, we did not receive any further information about your situation when we requested it. Without that context it's impossible for us to identify the issue and where we could have improved your experience. That being said, we would be love to chat with you and find a resolution. We have live agents available 24/7 at 1-800-266-8228 or you can chat with us on our website.

Response from 1-800 ContactsJan 14, 2022

Hi there, We're terribly sorry our service didn't live up to your expectations. We aim to provide fast, simple access to each customer's prescription contacts. One of the ways we make getting contact easier is with reminders, like the one you mentioned. Unfortunately, we didn't receive any futher information from you regarding your account. Without that information, I'm not able to directly address what happened with your situation. Again, we're terribly sorry for any delays or confusion regarding your prescription. Our goal has always been to provide contact lenses and exceptional customer service. If you would like to discuss this further, we'd be more than happy to investigate for you. We have live agents available 24/7 at 1-800-266-8228 or via chat on our website.