1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsNov 18, 2022

Hi Oscar, Thank you so much for taking the time to leave us a review. We seriously value your feedback and are always looking for opportunities to improve our services. With that in mind, we are terribly sorry about the experience you had with our Express Exam! You are completely correct, if the original test failed you should not have been charged for a second attempt. In some instances, an additional authorization may be put on your card but it is a temporary hold which will fall off within 3-10 business days. We'd love the opportunity to look into this and make sure you receive a refund for that error. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contact-us. Any of our agents will be able to assist you with your situation and find an equitable solution.

Response from 1-800 ContactsNov 11, 2022

Hi Joel, Thank you so much for taking the time to leave us a review. We're always looking for opportunities to create a better customer experience and your feedback is essential to providing the best service possible. Unfortunately, we did not receive any further information regarding your order. Without that essental context we can't speak to exactly caused the miscommunication. Instead, we can only address what we know. Due to significant supply chain delays, many brands of contacts are unavailable through most retailers. We're glad you found those lenses at Walmart and were able to get them quickly, but that is not the case for most retailers right now. With all of that in mind, it sounds like we can definitely improve the way we communicate this to our customers. We do apologize for the inconvenience it caused. We'd be happy to chat with you further and find a solution to this situation. You can reach us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsNov 2, 2022

Hi Robert, Thank you so much for leaving us feedback about how we can improve our services. We are terribly sorry you had a negative experience! All of our agents are trained to provide the best service possible and we're disappointed to hear we didn't meet the mark. Unfortunately, we didn't receive any further information from you regarding your situation. Without additional context it's difficult to pinpoint what exactly caused the issue. We'd love to find a resolution and make this situation right by you. We're available 24/7 to chat at www.1800contacts.com/contact-us or over the phone at 1-800-266-8228.

Response from 1-800 ContactsOct 12, 2022

Hi Annie, Thank you for taking the time to leave us feedback on how we can improve. We strive to provide the best possible customer service with every interaction. With that in mind, we are terribly sorry we didn't meet your expectations. We would love the opportunity to correct this issue and find a solution that makes you happy. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contact-us. Any of our agents would be happy to assist you in finding a solution.

Response from 1-800 ContactsSep 28, 2022

Hi Lafeezia, Thank you so much for leaving us feedback on how we can improve. We are so sorry to hear about the trouble with your order. There are several factors which might contribute to your order being delayed. Unfortunately, we did not receive any further information from you about this order and cannot speak directly to what caused the delay. With that in mind, most shipping delays are due to either prescription verification or shipper disruptions. We'd be happy to investigate this for you and find a solution that works best. Please contact us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We have live agents avaialble 24/7 that are always happy to help.

Response from 1-800 ContactsSep 28, 2022

Hi Fatemeh, Thank you so much for taking the time to leave us a review. We value every piece of feedback we receive because it allows us to provide the best experience possible. We are terribly sorry to hear about the delay with your order. There are several factors which could contribute to a delayed order and unfortunately, we did not receive any further information from you about your order. We would be more than happy to investigate this for you and find a solution. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contats.com/contact-us. We look forward to hearing from you!