1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsMar 29, 2023

Hi Alicia, Thank you so much for taking the time to leave us feedback. We appreciate any comments we get and will take them into consideration. I am so sorry to hear we weren't able to meet your expectations when it comes to pricing. Our prices are frequently tested and iterated upon to make sure we're offering the best value to price ratio. We not only supply our customers with contact lenses but also a Gajillion Percent Promise to ensure you can always replace, return, or exchange your contacts at any point. We also have live agents available 24/7 to help with any concerns or questions you might have. If you have any questions or have other comments, please reach out to us at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsMar 23, 2023

Hi Makayla, Thank you so much for taking the time to leave us a review. We are so sorry to hear about the trouble you had with our shipping options. We absolutely stive to deliver contacts as fast as quickly. Unfortunately, we didn't receive any additional information from you about your account or order and therefore are unable to speak to the specifics of your situation. In most instances we can guarantee next business day shipping if an order is placed during a business day and we have a copy of your prescription on file. If an order is placed over the weekend or late on a Friday night, then it wouldn't be able to ship until Monday as that is the next business day. You may have also experienced delays due to the verification process which can take up to 24 hours. With that in mind though, we'd be happy to help find a solution and get you a refund for that shipping charge. Please contact us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We hav live agents available 24/7 to help!

Response from 1-800 ContactsMar 23, 2023

Hi Patrick, Thank you so much for taking the time to leave us a review. We value every piece of feedback we receive. I am so sorry to hear about the experience you had with your rebate. That is definitely not the process we expect for our customers. Unfortunatley, we did not receive any futher information from you regarding this situation. We would need more details to directly address this problem. We'd be happy to speak with you and find a solution though. Please contact us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsMar 1, 2023

Hi Jack, Thank you so much for leaving us a review. We are terribly sorry to hear about your experience and completely understand your frustration. Unfortunately, we did not receive any further information from you about this order and therefore cannot speak directly to what went wrong. In any case, your address should have been confirmed with you at the time of your order and then again in your order confirmation email. This is an unusual step for us to miss and I do apologize that it was not caught earlier. With that in mind, we do guarantee every order of contacts we sell to make sure you receive your lenses. If any orders are lost or sent to the wrong address we will always replace them at no additional cost. We have live agents available at 1-800-266-8228 or online at www.1800contacts.com/contact-us that can help you get started on this process.

Response from 1-800 ContactsMar 1, 2023

Hi Jackson, Thank you so much for taking the time to leave us a review. We are so sorry to hear you had a negative experience. Unfortunately, we did not receive any further information from you about this situation and cannot speak directly to what went wrong. Regardless, I am so sorry the exchange process was not clearly explained to you. We do provide a prepaid shipping label along with instructions in the new box when you setup an exchange to make the process as simple as possible. Typically, exchanges have 30 days to be shipped back to us before we charge anything. We absolutely should have followed up within that timeframe to make sure everything was understood. We'd be happy to chat with you about this further to find a resolution. You can contact us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsFeb 22, 2023

Hi Harriet, Thank you so much for taking the time to leave us a review. We appreciate the feedback and are always looking for ways to improve our customers' experience. I am so sorry for the trouble you had with this order and the verification process. I completely understand your frustration with the process. With that in mind, contact lenses are medical devices and are therefore a highly regulated product. We're unable to cut corners or make assumptions about prescriptions, we must be very accurate when processing them and cannot approve orders based on each customer's individual situation. We followed the verification process as required by law and unfortunately, that was at odds with your expectations for delivery. While we do our absolute best to make accomadatios for our customers there is a limit on what we're able to offer. We do understand that this could have been communicated to you better and that there were opportunities for simplification that we missed. For your time and the trouble, we'll be adding a $25.00 credit to your account for one future order. You can redeem that anytime through a live agent either over the phone at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We have agents available 24/7 to help.

Response from 1-800 ContactsFeb 22, 2023

Hi Min Yoo, Thank you so much for taking the time to leave us a review. We appreciate the feedback and are always looking for ways to improve. I'm so sorry to hear about the experience you had and any confusion caused. We completely understand your frustration with the way your situation was handled. Again, we are so sorry that we couldn't provide more information or provide a better solution. Unfortunately, with insurance, our options are fairly limited as we need to defer to the insurance company. We understand this isn't the best solution and we apologize for the trouble. We'd be happy to chat more and find a better solution for you. We're available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contat-us.

Response from 1-800 ContactsFeb 22, 2023

Hi Steve! Thank you for taking the time to leave us a review. I'm terribly sorry to hear about the experience you had. We'd love to chat more and find a solution. Please contact us anytime at 1-800-266-8228 or online at www.1800contacts.com/contact-us. We have live agents available 24/7 to help.