1-800 ContactsReviews of 1800contacts.com

I’ve been using one 800 contacts for four years and twice in those four years they have randomly charged me for an eye exam and I do the eye exam every time I order, so you can never be sure if they’re gonna charge you $25 or $45 . Their customer service is really rude. They don’t understand why it’s happening either nor can they explain they just want to see what they can do to get me to leave them alone instead of explaining how their website works . They seem to not even know how it works which is why they’re avoiding the question.

Thieves. Don’t give them your card number.

The only way it provides a discount is through a rebate card. The rebate card I received doesn't work. After several hours visiting the websites and the call centers for both the card and 1-800 Contacts, and receiving absolutely no satisfaction (including being completely able to speak to a human at the card company to which 1-800 Contacts sent me), I gave up.

I’m not a customer but your commercials are stupid and annoying!

Not worth the money or the wait. Much cheaper to go to a local Walmart to get my prescription. Better price and will have it that day rather having to spend $15-20 to have it delivered or wait over a week for them to come in free shipping.

Ordered contacts with credit card that had $500 on it. Said contacts were on backorder and it might take a week or so to get them. I told them to hold my order and as soon as they get in, ship them to me. (Specifically said do not cancel order, just ship them out as soon as they get in) So a week later I get an email saying that the contacts are in but that the card has been declined. (Now this card is a flex spending card that had $500 on it and contacts can be purchased with it). So i said, what do you mean the card was declined. You accepted the card when I purchased the contacts and the card shows only .11 cents left after the cost of the contacts which means you took my money. My healthcare provider echoed that saying that their records show 1800contacts has the money. Well after 4 hours on the phone going back and forth, i finally decided, well let me cancel the order and they will have to refund the money back to the card. So now I am waiting for the refund. (The thing is, the card is only valid until Dec 31st. So if 1800contacts doesnt refund my money, I will lose the whole $500 because flex soending accounts lose their value at ens of year. Why do I feel like someone pocketed the cash at 1800contacts?!? Hmmm!! If they actually refund the money and I am able to reorder contacts...I will add to this review. As of now....I am dissapointed with their "Gajillion Percent Promise" HA!

I placed an order through a representative for contacts with an rx within 2 years for close-up only, and was purchasing these as a gift. The day AFTER they were supposed to be delivered, I receive an e-mail stating the order needs to be cancelled, as the rx is for glasses! What? I looked at the rx, it states right on there an area that is completely filled in for contact lenses. Thanks for screwing up my gift!!

They have a price match option called "best price guarantee", but when I sent them a competitor's price they kept saying they can't honor it because it was somehow related to google. I had a link that worked in private mode across multiple browsers using a VPN and they still denied the listed price was legit! They were trying to charge $370 when EZcontacts.com was only charging $159 (obviously I purchased from the competitor!) Total scam, complete fraud. I've opened a complaint against them with the state attorney general.