1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingShowing 36 reviews with 3 stars · Clear filters
Nelson
I received my contacts in a timely manner however, it’s been two weeks and I’m still waiting for my vision insurance to be terminated. I cannot get a free pair of glasses through my insurance until this happens.
Response from 1-800 ContactsMar 10, 2026
We are so sorry to hear about your experience and the issues with your order. Please reach out to us at [email protected] and we would love the opportunity to turn this around. We look forward to hearing from you!
Joyce
Not real happy with my contacts. I can’t see distances at time and other time they are fine also with up close .
Response from 1-800 ContactsMar 10, 2026
We are so sorry to hear about your experience with your lenses! That is so frustrating and we want to help! Please reach out to us at [email protected] and we would love to get this resolved for you!
Valerie
The daily contacts are very expensive. I wish that there were promos to purchase them.
Response from 1-800 ContactsMar 10, 2026
We appreciate your feedback and understand that the cost of daily contacts can be a concern. We are continually exploring promotional opportunities for our customers, and one thing that sets us apart, is our Best Price Guarantee. We would love to assist with that on your next order!
Lenny D.
It took almost 3 weeks to receive my order even after you shipped a replacement
Response from 1-800 ContactsFeb 20, 2026
We are so sorry to hear about your experience with a delay in receiving your lenses! We can absolutely look into this and figure out what is going on. Please reach out to us at [email protected] and we'll get this resolved for you!
Myra
Sadly I did not receive the contact lens. It was given to another person in the postal service office.
Response from 1-800 ContactsFeb 10, 2026
Oh no, we are so sorry to hear about your experience with the delivery at the post office! That is so frustrating. We can absolutely help! Please reach out to us and we'll get you taken care of! We look forward to hearing from you soon.
Rose
Two packs of my contacts had no solution in it, causing the contacts to completely dry out.
Response from 1-800 ContactsFeb 10, 2026
Oh no! We are so sorry to hear about your experience with a couple of the packs lacking solution. That's so frustrating! We can absolutely make this right and get some replacements sent out to you. Please reach out to us and we'll get this resolved right away!
Sameer K.
They have their own criteria for price-matching. They've never been able to match ContactLensKing despite (multiple) receipts or current day-time screenshots of website pricing. 1800contacts support stated that prices are only matched directly to website when in Incognito mode, after you've cleared cookies and cache. The request to check in incognito mode, felt odd and was a first from, any retailer. Side note, the incognito price was the same price I was trying to obtain but not honored. In the end, ContactLensKing is king, again.
Response from 1-800 ContactsJan 27, 2026
We are so sorry to hear about your price match experience with us! We do our best to ensure you are getting the best deal and we'll beat the price by $1! We hope to see you back again and help with that Best Price Guarantee, to ensure you are getting the best price AND that awesome 100% satisfaction promise.
Roberta M.
The return process was not a good one for me. I returned some contacts because my prescription changed. They were unable to refund the original form of payment. They said they mailed a check and it can take 2 to 4 weeks to receive it. Up to this point I had received excellent customer service. If the refund process was as fast as the process of receiving my contacts, I would order from them again. I was not made aware of the replacement option when I inquired about returning my contacts.
Response from 1-800 ContactsDec 12, 2025
We are so sorry to hear about your experience and we would love to help! That is a frustrating situation for sure. If you will please reach out to us at [email protected], we'd love to look into this and see how to resolve this matter. We look forward to hearing from you!
