1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsJun 19, 2024

Hi Tim, Thanks for taking the time to let us know about your experience. We are terribly sorry to hear about our experience with one of our agents. We absolutely hold all of our customer service representatives to a higher standard than what you described. Unfortunately, we didn't receive any further information from you regarding your situation. We'd love the opportunity to look into this further and find a solution. Please reach out to us anytime at [email protected]. We absolutely want to make this right!

Response from 1-800 ContactsJun 7, 2024

Hi Victoria, Thanks for taking the time to leave us a review. I'm so sorry to hear about the experience you had ordering your contacts. Unfortunately, we did not receive any further information from you regarding your situation. Without that additional context, we will only be able to speak broadly about your experience. We pride ourselves on moving orders quickly once placed - we, unfortunately, cannot cancel an order after it has shipped out. However, we offer 100% free returns and exchanges on all orders so it seems like there may have been a miscommunication. Again, we are so sorry to hear about your negative experience, we would love to make this right. Please contact us anytime at 1-800-266-8228 or email us at [email protected].

Response from 1-800 ContactsJun 4, 2024

Hi Wayne, We are so sorry to hear about the miscommunication regarding our price-matching policies and we appreciate you taking the time to leave us feedback about your experience. We absolutely want to dispel any confusion around what we can and cannot price match. With our price matching policy, we are only able to price match the direct to site pricing available to all customers. Unfortunately, some contact lens companies will display specific pricing on Google to advertise their contacts and capture new customers. These pricing models are not available for price match as they are usually limited-time deals that are not available to all customers In the future, we would recommend going directly to the site where you'd like to price match and sending us a price from your cart rather than the storefront. This will provide more clarity on what you're being charged and offer us the opportunity to match it. With that in mind, we understand this was a frustrating experience and would love the opportunity to make this right. Please contact us anytime at [email protected].

Response from 1-800 ContactsMay 30, 2024

Hi Merrylee, Thank you so much for providing feedback about your experience with our services. We are so sorry for the trouble! We recognize how frustrating that must have been when you saw the price difference. Most of our customers are based in the US and it seems this may be an oversight on our side. We will pass your feedback along to our web team to see if a solution can be implemented. Again, we're so sorry for the trouble! We'd love to make this right - please email us anytime at [email protected].

Response from 1-800 ContactsJun 3, 2024

Hi Pat, Thanks for taking the time to leave us feedback about our rebate system. I am so sorry for the trouble you're using the rebate card. Unfortunately, we didn't receive any additional information from you when we requested it. We can't speak to your situation directly but we can provide some context about our rebate cards. We found that rebate checks were not as popular with our customers and switched to rebate cards to offer a more flexible experience. We completely understand that isn't the perfect solution for everyone. We'd love the opportunity to make this right - please email us anytime at [email protected]. We hope to hear from you soon!

Response from 1-800 ContactsMay 21, 2024

Hi Marsiya, Thank you for taking the time to leave us feedback about your ordering experience. I am so sorry to hear we weren't able to meet the expectations we set with you. We reviewed your account based on the additional information you provided. In your specific instance, the lenses you ordered are on backorder from the manufacturer which, unfortunately, is something we cannot work around. Since the majority of the lenses we sell come from 3rd party manufacturers, we must rely on their supply chain to fulfill orders. With that in mind, we do have the largest inventory of contacts in the US, and most brands on our site are in stock. Your specific prescription is just not available at this time and therefore had to be ordered directly from the manufacturer. I'm explaining this to provide some additional context not as an excuse for the improper expectations we set for your order. We completely understand your frustration and would love the opportunity to make this right for you. Please email us anytime at [email protected].

Response from 1-800 ContactsMay 14, 2024

Hi Lori, Thanks for taking the time to leave us feedback about our services. Unfortunately, we didn't receive a response to our request for additional information and therefore can't speak to your specific situation. With that in mind, our prices are in line with most other big-box retailers. In addition to selling contacts, we also provide free standard shipping, 24/7 customer service, and guarantee all of our lenses with a Gajillion Percent Promise so you're never stuck with contacts you can't wear. Because of those extra benefits we provide our prices reflect the additional value you're receiving. We completely understand customers wanting to get the best price possible on their contacts which is why we continue to offer price matching. We try to make the process of price matching as simple as possible - it should only take one call or chat with an agent to get that setup. Again, we are sorry for the experience you had and we'd be happy to chat about this further. Please reach out to us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsMay 14, 2024

Hi Larinda, Thank you for taking the time to leave us feedback about your experience. We are so sorry for the trouble you had receiving your lenses and we completely understand your frustration. We appreciate you responding to our request for more information about your situation. That allowed us to get insight into what went wrong and how we can fix it in the future. With that in mind, it looks like the original issue was due to your shipment being lost by the shipper. Unfortunately, once an order is handed off to a shipper we become limited in what we're able to do for customers. It appears that we attempted to resolve the situation by replacing your original order with a new one and refunding your shipping. That new order was placed with next business day delivery but since it was a Friday, the next business day would be Monday, which is when that package was delivered. I understand that your original order was placed on the 29th, but due to the situation with the shipper, that was the absolute soonest we could get a new order sent out. We'd be happy to chat with you further about this and find a better solution. For the trouble, I'm going to put a $20 credit on your account so you're able to get next-business-day shipping on a future order. Please reach out to us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.