1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsSep 15, 2024

Hi Brittany, Thank you for taking the time to leave us a review about your experience and providing additional details about your order. We are so sorry for the lack of clarity from the agent who setup your exchange - that return policy should have been explained before sending out your replacement contacts. I completely understand your frustration and we would love the opportunity to make this right. Your situation sounds like there was a miscommunication on our end and we certainly can provide a solution to rectify that mistake. Please email us at [email protected] so we can investigate this further.

Response from 1-800 ContactsSep 8, 2024

Hi Alysah, Thank you for leaving us a review about your experience, we're always looking for opportunities to improve our services. We are so sorry to hear we weren't able to meet your expectations for delivery. WIth that in mind, our customer lens and backorder timeframes that we quote to customers are based on information we receive from the manufacturers of these lenses. We do not produce the lenses ourselves and therefore must rely on manufacturer information when providing delivery timeframes. We completely understand your frustration with this process though and would be happy to look into this further for you to see if there's anything we can do to expedite the process. Please give us a call anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsSep 8, 2024

Hi there, Thank you for leaving us a review about your experience. We are so sorry to hear about the conflicting information you received and the frustration you've experienced because of it. We absolutely hold our agents to a higher standard than what you've described and will be following up on this. With that in mind, we do stand by our Gajillion Percent Promise. We will absolutely replace any damaged or torn contacts, help you exchange contacts if your prescription changes, or help you setup a return anytime. Every contact lens we sell is backed by that promise and we're dedicated to making sure our customers aren't stuck in contacts they can't use. With that in mind, we'd really like the opportunity to make this right. We would love to investigate this further and help you get that replacement. Please email us anytime at [email protected].

Response from 1-800 ContactsSep 8, 2024

HI there, Thanks for taking the time to leave us feedback on our services. We are so sorry for the lack of communication and the frustrating situation you experienced. Order cancellations can happen for a variety of reasons, typically though, orders are canceled because of an issue with a prescription or verification. It sounds like this may have been the case with your situation but without further information from you about your order, it's difficult to identify the exact problem. Again, we are so sorry for the trouble and would love the opportunity to make this right by you. Please reach out to us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsAug 22, 2024

Hi Savannah, Thank you for taking the time to leave us a review and provide additional information about your account. We are so sorry to hear about the trouble you've had with our rebates. We try to make the rebate process as simple as possible and it looks like we fell short in your situation. After reviewing your account, it appears we've issued a refund for the amount of your rebate due to the trouble you've experienced. That should be back on your card no later than September 3rd, depending on your banking institutions processing time. Again, we are so sorry for the trouble you experienced with that rebate - please reach out to us at [email protected] if you would like to discuss this further.

Response from 1-800 ContactsSep 8, 2024

Hi there, Thanks for leaving us a review - we're so sorry to hear about the confusion you've experienced with our rebates. We offer our own rebates instead of manufacturer rebates which allows us to have a faster turnaround time for customers. This is why you're not seeing the same rebates on our site as other retailers. We'd be happy to discuss this more with you and find a solution. Please call us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.

Response from 1-800 ContactsAug 19, 2024

Hi Rhea, Thanks for giving us feedback about our services. We are so sorry to hear we weren't able to meet your pricing expectations. We completely understand where you're coming from which is why we offer price matching on our contacts. If you find your brand for a lower price at another US-based retailer, we will match that price for you. That way you can get the best price possible while keeping our 24/7 customer service and Gajillion Percent Promise. It's super simple to set up a price match, just contact one of our agents any time at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.