1-800 ContactsReviews of 1800contacts.com

Super nice and friendly on the phone and send orders out really quickly.

I give them 5 stars because I ordered through customer chat & he was very polite & very helpful. I had ordered contacts online from America's Best & sent pic of prescription that was a few days old & ordered from them because they were cheaper than my optical. They processed the order & a week later emails me & says they cancelled my order because my prescription was expired! And it doesn't have to be from one of their drs. So I tried calling customer service for 2 days & never get anyone & left a voicemail 3 times & emailed 3 times & still no response, so I filed complaint with BBB waiting on them to respond. They should be called Anerica's Worst!! So 1-800 Contacts was a life saver. I got a 20% discount & received in 2 days! I wish I would've ordered from them the first time. I would highly recommend them if you need your contacts in a hurry & want good customer service.

AMAZING customer service! First off, there’s no automated caller you have to deal with and I was on the phone for two minutes at most. I’m not one to write reviews but this experience warrants it. I ordered new contacts on 7/7 and chose free shipping which said 5-7 days. After I placed my order it said the estimated arrival date was 7/20. The problem was that I was going out of town 7/18. So, I immediately called and a nice young lady answered whose name I didn’t listen to but now I wish I would have because she deserves all the credit here! Anyways, I told her I would have to change the shipping on the order I just placed because I’m going out of town and she said she would upgrade the shipping method at no additional charge. All she did was ask what my name was and just like that got it upgraded. What a rockstar! Here it is, 7/9 and the contacts are in my hand! Thanks to this young lady and to 1-800-contacts! I won’t be using anyone else.

I can’t explain why anyone can claim a bad experience. I have been a client since 2000. I have had had excellent service. There is NO computer answering the phone, not once! Always a person. And I don’t have a “special client only” phone number like elsewhere, and as have called from different phones over the years, I can’t claim they know it’s a repeat client calling every time. I have let my prescription run out and they have accommodated me with emergency lenses if I can’t get into my eye doc right away, I had luggage lost with the two weeks worth of lenses inside (only a couple of days worth in my carry-on) yet when I called and explained I received new lenses to my hotel the next day-no charge! That was faster than the airline found my luggage. When my mom was sick, I went to take care of her, she got worse and I there longer than I planned for, then she died. I called 1-800Contacts b/c it was easier for me to order more lenses from them than have my husband send me some from home. When I explained why I needed the order sent to FL, not only did they send lenses, they didn’t charge me (not what I was expecting) and they had slipped in a sympathy card where some folks took the time to write some really nice things. I could never leave a company who has treated me so beautifully over the years. I have written many letters to their company but maybe this is my first review. I should have done it sooner. Great Companies are made up of people doing their job better than expected. I don’t know who runs it, but they are terrific. Sincerely, C Velz

I only write reviews when I am startled by how good, or how bad a company treats me. I ordered my contacts yesterday morning early. During the day, they verified my prescription with my eye doctor. Last night after 9pm I received an email saying they had shipped them. What a pleasant surprise! Even crazier? My contacts showed up THIS MORNING! less than 24 hours after ordering them. They must have a distribution center nearby or something. That was way fast.

I love 1800-Contacts. I hate talking to people on the phone generally, but every single interaction I've had with a customer service rep left me in a better mood. Not only are they incredibly helpful at answering every question you may have about the process, but the people I have interacted with have also been genuinely kind. Honestly, the reason I will continue to use 1-800 Contacts is because of their incredible customer service.

Really helpful they have warranty on ripped contacts and give fast shipping

I'm extremely impressed. They gave me an eye exam through the app and the customer service was nothing short of amazing. Wow!! I'm saving hundreds.