1-800 ContactsReviews of 1800contacts.com

My order arrived precisely in 1 day. Of course the shipping was a more than average, but the speed and convenience made it well worth the money. Thanks!

My contacts were 5 days past the estimated "received" date so I called customer service today. I expected the usual 20-minute or so wait time I usually get when calling a large company, but my call was answered IMMEDIATELY. The rep could not have been nicer. With all of the current USPS delays I expected them to tell me to keep waiting but instead they immediately put in a replacement order for me, free of charge, and with expedited shipping (my initial order was standard shipping). I could not be more pleased with my experience. I'm so used to big companies like this not caring at all about their customers, and I'm so pleasantly surprised by the personalized attention I got from 1-800-Contacts. Thank you!

Use to travel for a living and with 1800contacts they send my lenses wherever I am. Always open 24/7 and they do whatever it is they can to help. Thank you 1800contacts.

Every year when it comes time to order my contacts, I am still amazed when a REAL person answers the phone. Not only that but they are so friendly and will accommodate any situation needed. This year I ordered my contacts and then asked that they not be send right away because I was going to be in the hospital for 2 days getting my neck fused and didn't want the contacts to be delivered and freeze at my front door where UPS leaves them. No Problem. But then the customer care person, who feels like a friend already, asks when and what time the surgery is and says she will put it on her calendar and that I can add her to the list of loved ones who will be sending me good prayers and love during the operation. I hung up feeling great! The day of my 5 - 1/2 hour surgery I actually thought to all the people who were rooting for me and thought about the complete stranger from 1800 contacts who would be praying for me. Two weeks after my surgery I get a get well soon card from Lyndi Reed from 1800 Contacts saying that she is thinking of me with "Lots of prayer & good wishes coming my way!" and she is hoping I'm feeling better and on the road to a great recovery. Well I'm speechless - this is way beyond some corporate policy - this is real and I feel it! Thank you Lyndi Reed, you made me feel appreciation and love for all the good people in the world like you. There is hope.

i had a seamless phone call experience with tracy from customer service. she had no problems speedily looking up my account and pinpointing exactly where my contacts were in the shipping process. even refunded me the extra shipping cost when i asked without any fuss. happy to be a new customer!

I will now purchase all my contacts through 1-800 Contacts. The person I spoke to on the phone, Ryan (from Utah) was wonderful. I was in a dilemma about not being able to be seen by an eye dr due to not medically being able to wear a mask. I tried multiple eye drs. The last one recommended 1800contacts. Ryan was amazing. He assured me I was in good hands and I would be ok and able to get my contacts. Sure enough, everything worked out great. And I received my contacts the very next day. All in all, Ryan was very kind and understanding.

1 800 contacts not only price matched the lowest price I found for my contact lenses, they expedited the delivery because I was out of contacts and I got them in 24hrs from the time I placed my order !! The lenses are great quality and their customer service is phenomenal. I got disconnected and had to call back. I was ready to start all over but the previous agent took great notes and everything we talked about was available for this agent to see so within 1 minute I was right where I left off when my cell dropped the call. Highly recommend them. If it's been a while, try again you will be pleasantly suprised!!

I rarely ever leave reviews but this seemed necessary. I recently moved away from my primary eye doctor and was looking at a wait time of 3 weeks before I could get another prescription. I was able to complete a new eye exam with 1800 contacts in less than 5 minutes. Once this was complete I ordered contacts and realized I sent them to the wrong address. I quickly texted 1800 contacts and within 2 minutes they changed the address and updated me on the shipping times. This process could not have been easier at a time when I needed it to be as smooth as possible. Highly recommend,