1-800 ContactsReviews of 1800contacts.com

1800 contacts has the best customer service of any company I have ever experienced. They are extremely helpful, friendly and prompt.

1-800 Contacts has been a lifesaver! They have always been extremely reliable and their customer service is prompt & professional. I will never go back to ordering contacts from my optometrist!

The ease of ordering and renewing orders on contacts cannot be beat by 1-800 Contacts. Additionally, the ability to price match aids in my ability to save money to continue to support my career pursuits.

I’ve been with 1800-contacts for about 6 years now. I’m writing a review because the current ones seemed a little on the negative side (it’s easy to forgo reviews when all goes well). I was immediately impressed by how smooth everything was with their ordering system, including search, payment, Rx retrieval, shipping. Also, customer service was very attentive. An actual human called whenever there was a hiccup with my order ( usually was related to Rx issues on my doc’s end). Additionally, they once asked me for feedback suggestions, and when I mentioned that it would be nice if customers received free samples every so often (contact solution, cases, etc), they sent me out a hand-written thank you note along with some free travel sized contact solution. It was not expected and so was a nice surprise. Also their app/webpage is far less bloated than most similar websites that I’ve come across.

My experience with 1-800 contacts was amazing it was very easy to navigate their website they even look up your insurance for you like you put your birthday in your name and they find your insurance for you I could not believe that they applied the insurance and I think it was maybe 4 days in ordering and the day that I received them like it was super super fast I will never get my contacts from anywhere else they even have online contact exams or eye exams whatever you want to call them that is so dope I am forever a 1-800 contact customer!

I have had a wonderful experience with 1800 contacts instead of lens direct. The customer service was excellent, and they appreciated my business. Lens direct left me high and dry when I let them know I didn’t receive my correct prescription, and I went ahead and let 1800 contacts know about it. They were more than happy to expedite my order and get the contacts I needed quickly. I wanted to write this review to show customer service is appreciated, and I will be doing business with them for all my contact's needs.

This is the best website I’ve visited so far, the costumer service is so fast that I don’t even have to wait two seconds to communicate with an assistant.

I ordered lens on 9/14/22 around 3:00pm and my order arrived today. I was shocked it was so fast. I had placed an order with another company and kept getting the run around that the lens were in back order- had to order from manufacture- delivery dates kept changing and the order for the 3rd time was to be today. I received an email a couple of days ago and the update said I would have to wait another month. I requested a refund since my credit card was charged right away. I was told the funds were on hold which was a lie. I will wait to see 9/15/22 if the credit is there since I was told the cancellation refund takes up to 48 hours- will never again use other comapny and will always use 1800 Contacts