1-800 ContactsReviews of 1800contacts.com

Pretty surprised by these reviews. I've had a lot of great experiences with 1-800 Contacts. My most recent experience has even prompted me to write this review. My 90-pack astigmatism contacts are out of stock for the next 3-4 weeks, so I contacted customer service to see what I can do in the meantime since I was completely out of contacts. The rep, Kortney, offered me a solution I was very happy with and express shipped a new order to me. I'm so grateful Kortney worked with me and glad I reached out to their customer service, or else I wouldn't be able to see for the next month! I've also never had a problem with their $20 express exam (they've never pushed their brand of contacts on me) or their price-matching. Yes, they are strict on the other site's cart prices only, but they still save you a lot and you get reliability instead of using a random site. Just recently, the other site price I had found ended up being more than 1-800 Contacts' price, so the rep I was chatting with (I believe her name was Stephanie) found me a comparable discount elsewhere. They also allow you to return contacts for a refund and offer free replacements if you tear a lens. 1-800 Contacts continues to prove their exceptional customer service and I would take these bad reviews with a grain of salt.

Love the customer service and the quickness I get my orders!

We ordered contacts, we got a notice they were delivered. I thought they would be in package room, but not there - didn't think to look in reg mailroom. Called and they immediately said they would send out replacements for no charge! Later I discovered they were delivered, called back to cancel. They said new ones already sent out and just to keep them. They also answer the phone IMMEDIATELY - which is unheard of nowadays.

They have been so great since I started using them! Their guarantee to send you new contacts if they rip has been a blessing, and customer service is super easy to get a hold of and incredibly helpful.

Been getting my contacts from them since 2008. This last order I ordered late but they were cool enough to give me next day shipping for free.

Very pleased with my experience at 1800 Contacts. Delivery was secure and prompt. An order includes a new contact lens case. Prices are wonderfully low. Their free return/exchange policy is fantastic. I experienced the benefit of this with no hassle of any kind. Will continue to use them as my source for contact lenses.

I have had nothing less than incredibly good customer service every time I interact with this company. The associates have all been super helpful. You can reach the company by online chat, email, or phone. Responses are prompt, and prices are very competitive. Also, the online express vision exam saved the day when my daughter quickly needed more contacts and her prescription was expired. Plus she was uninsured and the online exam was way cheaper than going in person. Very pleased all around!

Ordering process was simple. I had a little misunderstanding and called their customer support. Colleen was very helpful and quick in resolving the issue, her pleasant tone and calm demeanor is a reflection of her eagerness to help. Thank you, Colleen and thank you 1800contacts.