1-800 ContactsReviews of 1800contacts.com

Response from 1-800 ContactsAug 21, 2026

We are so sorry to hear about the difficulties you encountered while trying to place an online order and the subsequent frustration with our support process. We understand how inconvenient it must have been to face technical issues and then be asked for information you had already provided. That is so frustrating. Your feedback is helpful and will help us as we review our protocols with these situations and prevent them from happening in the future.

Response from 1-800 ContactsAug 5, 2026

We are so sorry about the issue with your order! We can absolutely help with this. Please reach out to our customer service team, we are here 24/7, and we'll get that order edited, or help with returning any you don't need for a refund!

Response from 1-800 ContactsAug 5, 2026

We are so sorry to hear about the tearing issue and the inconvenience this caused. We can absolutely help with replacements. Please reach out to our customer support team, we are here 24/7, and we'll get this fully taken care of for you!

Response from 1-800 ContactsAug 5, 2026

We appreciate you taking the time to share your feedback and experience. We are genuinely concerned to hear about the recurring issues you've experienced. We understand your frustration with the cost of lenses and the challenges with insurance coverage. One of the things that sets us apart from other retailers, is our Best Price Guarantee. We strive to not only have competitive pricing and offer an unbeatable guarantee that goes along with it. We hope that we get the chance to make your next experience a great one!

Response from 1-800 ContactsAug 5, 2026

We are sorry to hear that the contacts are causing irritation. We understand your frustration, especially since you've worn Freshlook contacts for years. We would be happy to look into replacements for you, if needed, or see if there is a change in prescription that would help. We want to make sure you have the best experience possible and would love to make it right.

Response from 1-800 ContactsJul 8, 2026

We are so sorry to hear about your recent delivery, especially regarding the shipping timeframe and packaging. That is not the experience we want you to have. We hope you will allow us another chance in the future to turn an experience like this around for the better! Thank you for the feedback, as it helps us improve our shipping processes.

Response from 1-800 ContactsJun 9, 2026

Oh no, we are so sorry to hear about the confusing experience you had with your order and the discrepancy with your credit. We understand how frustrating it is when information changes between interactions. We appreciate you giving us another chance with your final order and are reviewing your feedback to improve our communication and ensure consistency.

Response from 1-800 ContactsJun 9, 2026

We are so sorry to hear about the pricing issue on your order. We appreciate you sharing your experience regarding the discount. We would love to make this right for you. Please reach out to us and we can get that resolved.