1-800 ContactsReviews of 1800contacts.com

1 star. Absolutely horrible experience with 1-800 Contacts. I paid almost $100 for contacts that their website said would arrive within 5-7 days. Two weeks later I still do not have them. I called multiple times and was repeatedly told they would arrive the next day. Every time I waited and nothing showed up. These are not clothes or some random online purchase. I need my contacts to see properly, drive and get to work. I relied on their advertised delivery time instead of buying them locally and that was a huge mistake. The supervisor I spoke with, Savanna, was extremely unhelpful and kept telling me there was nothing she could do. Then I was offered free shipping on my NEXT order while I still hadn’t received the one I already paid for. Now the tracking claims my contacts were delivered to a “parcel box.” I live in a private home and there is NO parcel box at my address. Nothing was delivered to me. Two weeks, almost $100, countless calls and repeated promises later, I still have no contacts. Easily one of the worst customer service and delivery experiences I have ever had. I would seriously think twice before trusting this company with something as important as your vision.

Screenshot your orders. They will change them at their own discretion and charge whatever they want.

The expedited "expedited shipping” ervice on this website is a MARKETING SPAM. NEVER (!) rely on this option — you may end up without your contact lenses altogether. They use UPS, which has proven completely unreliable. I ordered my contact lenses on September 16. The first package was marked as “delivered,” but there was no package, and there was no proof whatsoever that it had actually been delivered. It was ultimately reported as lost. I have never had a package simply disappear like this before. A replacement package was sent on September 19. UPS stated that it would arrive on September 21. September 21 has now come and gone, and there is still no package. So despite paying for expedited delivery, I have now been waiting an entire week for my contact lenses. Tomorrow I’ll have to drive to another town and try to find them in stores because I simply cannot keep waiting. If you need your lenses by a specific date, do not trust the expedited shipping option on this website.

They're a joke. They don't price match/honor the price match guarantee. When i brought it up to a rep, he had the audacity to say they're cheaper by $1, when in reality they're $24 more expensive than a famous retailer store. What a joke. Def convince me to never try them. False advertisement and terrible customer service, is all I have to say.

Very Disappointing First-Time Customer Service Experience I called 1-800 Contacts this afternoon intending to place my first order with the company. Unfortunately, the experience was disappointing enough that I decided I will not be doing business with 1-800 Contacts. The first representative who answered identified herself as Sarah from North Carolina. While I was in the process of getting my new prescription information ready, I asked her to please wait a moment so I could read it to her. She then hung up on me. Whether intentional or not, being disconnected in that situation was extremely discourteous and left a very poor first impression. I called back and spoke with a second representative. She was noticeably more energetic and pleasant in her tone, which I appreciated. However, when I asked her for her first name and the correct spelling, because I wanted to know how to properly address her, she was unwilling to provide the spelling of her name. I found that unusual, particularly when I was a new customer calling a company for the first time. What concerned me most was the combination of these experiences. As someone with approximately 30 years of experience dealing with customer-service representatives and service providers, I have generally found that professional and reputable companies have no problem identifying their customer-service representatives by their first names when asked. Instead, I was being asked to provide personal information—including my name, email address, and prescription information—while the representative was unwilling to clearly identify herself. That made me uncomfortable about proceeding with the transaction. If I am expected to provide personal and prescription information to a company, I believe it is reasonable to expect a basic level of transparency and professionalism in return. First impressions matter. Unfortunately, my first interaction with 1-800 Contacts raised concerns about both customer service and transparency. As a result, I decided not to place my order and will take my business elsewhere. I hope management takes this feedback seriously and reviews how customer-service representatives handle new customers, particularly when customers are providing personal and prescription information.

I will never use this service again. Upon ordering I was promised a $50 mail in rebate form, which I completed. I never recevied the rebate. I followed up three seperate times with customer service, on the THIRD time they said 'so sorry, all we can give you is a $25 coupon.' Literal bait and switch. Complete failure.

Awful!! Had 2.5 shipping days before Sunday after placing an order and paying $20 for UPS Next Day Air - my prescription was already provided. After I ordered the delivery went to 5.5 days and they shipped my contacts across the country in the wrong direction. I had to cancel my vacation bc I ran out of contacts and had no glasses atm so couldn’t drive there. It cost me $1500 in hotel cancelation fees and cost me my vacation. The customer service reps were awful to me. So so upset.

Not happy. I tried to order contacts for my daughter. I was very close to my vision expiration date, so wanted to make sure everything is correct. Tried to chat before it but it didn’t work. The person never replied to my chat. Uploaded the prescription. Received an email, saying they were verifying it. 6 days later received an email, saying there is a problem with my order. Called them. They told that the prescription for the different brand and I need to go to the doctor to change it. It is the first time in my life. I have been buying contacts for the whole family for a long time.