1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claudia G.
Very quick and customer service is great! The first time I orders my post office said they were delivered but nowhere to be found. I initially contacted my local post office but they did not seem to want to help, I contacted 1-800 contacts after and they immediately sent me a new box of contacts at no cost. So far they seem to be very reliable!
Lisa B.
Been using this service for years, they have been extremely efficient in getting my contacts to me in less than a week. I love their timely service!! The same quality contacts available everywhere else, but with better, faster, exceptional customer service/care. Thank you !
Amy Renee F.
I'm a new customer and for various reasons today had to deal with three 1800-CONTACTS customer service reps. Other companies need to take lessons! They are SOOO polite and helpful. Every single one! I havent even got my first order- just wanted to find somewhere to review the exceptional customer service!
Dustin A.
Customer service is 11/10.
debbie
I've been using this company for years. They are polite, helpful, and a human actually answers the phone. The prices are fair and when i've ripped a lens they replace it, no questions asked. If you order in bulk you get discounts, and when your prescription changes you can return unopened lenses. I couldnt be happier with this resource for my lenses!
Angel G.
I had some of my contacts tear. I emailed the company and I received a response within one minute!!! They solved my issues in less than 5 minutes and I have replacements on the way! I will never order from anyone else.
dard2
Akiko was the Best defintion of customer service.. Professional, friendly and helpful. contacts arrived quickly
Response from 1-800 ContactsApr 19, 2023
Hi there! Thanks so much for leaving us a review. We really appreciate the feedback! We'll be sure to pass this along to Akiko's manager and make sure she's recognized for her outstanding customer service. If you ever need anything else, please let us know! We're only a phone call away at 1-800-266-8228 or one chat away at www.1800contacts.com/contact-us.
Allyssa G.
1800 contacts has the best customer support. It's always a real person answering your questions. They've helped me place orders, found discounts for my lenses, and assisted with returning older lenses for my new prescription. And, it's quite a bit cheaper than my eye doctor.
Response from 1-800 ContactsApr 19, 2023
Hi Allyssa, Thanks so much for leaving us this review! We seriously appreciate it. We are so glad to hear we could help you out when you needed it. If you ever need anything else, please don't hesitate to contact us. We have live agents available 24/7 at 1-800-266-8228 or online at www.1800contacts.com/contact-us.
