1-800 ContactsReviews of 1800contacts.com

Natasha needs to be promoted. I called in very upset about my order that didnt make it. Unfortunately, my spouse made an error with attaching my eyeglasses RX instead of contacts. We never got a call, text or email update about our order-AT ALL. Though in their system it shows they called. The first manager I spoke to was not kind- she wanted to argue and more or less “prove” that she was right. Needless to say, yes I was upset, but she poured fuel on the fire. No empathy. BUT NATASHA, was way better at utilizing empathy and TONE to help ESCALATE the situation. I don’t have my contacts yet but expect them as we discussed and couldn’t be more grateful. Things have been super stressful for me and i acknowledge that I wasn’t able to hold my temper. It happens to us all. Natasha changed a really bad situation for me. Reminding me that anything can be fixed. JUST her taking a moment to listen and not argue or take her stress out in a customer proves why she is A MANAGER. PROMOTE HER, and please use her call as an example for others.

Was a little nervous after reading reviews, but it was one of the few reasonable and feasible options for us to order contact lenses while on a 2-week trip to US as my daughter forgot her contact lenses at home in Europe. Long story short, there were a few glitches getting the order in and verified, and I had to call several times, but each time the customer service agents seemed genuinely concerned about getting the order through. Due to a delay, the last agent ensured express delivery so we would get them on time and removed the charges to compensate for the delay. UPS arrived the next day with the package, so we were really happy and grateful for the service.

I made an order earlier this week and accidentally attached my glass prescription instead of the contacts prescription. I got a couple emails helping me fix my accident. Then I messaged customer service because I didn’t get any updates. Customer service member Keaton helped me thoroughly and even called me when I accidentally ended the help conversation. Once she helped me, she even made my contacts ship the next day! She called the next afternoon to make sure I got all the confirmation emails and shipping updates. I was very happy with my purchase and this service.

The service was awesome, I was able to chat with a representative who updated me along the way. And the delivery was so quick. I will 100% be ordering from 1800contacts again!

I ordered from 1-800 contacts years ago and loved their service, no complaints at that time. I just recently went back to get contacts for my daughter, but honestly with all the bad reviews online I almost didn’t order. I am so glad I did!!! Customer Service was top notch. I called the company two different times and spoke with Wendy once and Ken the 2nd time. They were both extremely helpful and pleasant to work with. Ken ended up taking my order and helped answer all my questions, was very pleasant to work with. We received our contacts the next business day (over night shipping) without any problems. I am not sure why all the negative reviews, I know Covid did a number on many businesses, but honestly they were great for us. Will definitely continue to use them!

So far, ever time I have purchased thru 1800 contacts, these reps have been friendly, honest and accommodating. Highly recommended 1800 contacts♥️💜

Best customer service I’ve had in a while. I made a mistake with my prescription and doctor provider, so I contacted their live chat on their website and met Jade! They were incredibly helpful and even helped me with getting head in the verification process. They were kind and incredibly assistive. They also let me know about what 1800contacts does in order to verify, and let me know that if my prescription changes before I can finish my box of contacts, they can absolutely change it for the remainder free of charge. I wouldn’t have known that if it wasn’t for Jade! Jade helped me with a discount, which in turn helped me save up for my next upcoming eye exam even more. I cannot thank them enough. If Jade’s boss is out there anywhere, Jade deserves a good shoutout!

I recently had an amazing experience with 1-800 Contacts and I couldn’t be more impressed. I placed an order for contact lenses late in the day yesterday, and to my surprise, the package arrived at my doorstep this morning, even before I had left my home. Talk about lightning fast shipment! Initially, there was a concern about a potential delay as they didn’t have all the items in stock, and I was informed that they would wait until everything was available to ship the complete order. However, when I reached out to a supervisor, she went above and beyond to find an alternative solution. She arranged for a partial order to be shipped immediately, ensuring that I didn’t have to wait any longer. I was truly grateful for her exceptional assistance. Throughout the entire process, I experienced excellent customer service. The supervisor I spoke to was professional, understanding, and efficient. Her dedication to ensuring customer satisfaction was truly commendable. This level of service speaks volumes about the company’s commitment to its customers. I wholeheartedly recommend 1-800 Contacts to anyone in need of contact lenses. Their lightning-fast shipment, along with the outstanding customer service, made this a truly great experience. Thank you, 1-800 Contacts, for exceeding my expectations!