Brian
Customer Service
They have excellent customer service. My prescription changed, and the customer service agent quickly processed my change of prescription. My new contact lenses were quickly sent to me with easy instructions to send my old prescription contact lenses back to 1-800 Contacts free of charge.
Response from 1-800 ContactsDec 15, 2025
Thank you for the great review! We are pleased to hear that everything has gone fast and smoothly when ordering from us, even with exchanges. Thank you for your continued support.