1-800 ContactsReviews of 1800contacts.com

Paid over 100 dollars for a box of contacts with two day shipping and 5+ days have passed and I still haven’t received them. 1800 contacts was unhelpful with solving the issue and just can’t seem to deliver my contacts, which you’d think they’d be good at as they are a contact lens business. This has affected my life as I need my contacts to see so please don’t ever use this service as it has severely negatively impacted my life and there is nothing I can do to solve it because they suck so badly. Pissed.

I placed an order for contacts. I was expecting one price and after I paid they charged me $25 more per box. They also offered me a discount price of $9.99 to upgrade to expedited shipping...they charged me $14.99 for expedited shipping. The customer service person told me they may be a glitch in the system she was unsure what was happening...the supervisor (Jason) said oh well...i will cancel your order. He was very uncaring and unwilling to assist. I requested his supervisor and he told me email customer care and ask for his supervisor. I needed the contacts right away so i chose to keep the order. I received an immediate email changing the order again. I called and requested the order be voided and my money returned only to be told by a different supervisor (Savannah) that it could take 10 business days for them to return my money. I wish I would have read their reviews prior to putting myself through 2 hours of turmoil with 1800 contacts. SAVE yourself....Don't do it!

Site shows that they have high rating reviews when that is not the case. They sell poor quality contacts and provide terrible customer service. Highly recommend you use a different place to buy contacts.

They no longer care about their average consumer. After years of using them for my contacts they have taken advantage of me. I tried ordering more contacts and noticed my account had been locked. So I contacted support in a worry since I needed contacts asap. I can barely see without them. I usually order a few times a year, only this time I had been told I had a return charge in February and we are now in June! I purchased a few times since February now, and they just now had decided to tell me I had a return charge after almost half a year. I had no phone call, no email, no mail, or text about this charge that was returned, I also did not notice it in my bank account that it had been declined. Either way I never had a company once ship something before it was payment confirmed. This was extremely odd to me. So now they locked my account and said the only way for me to pay is a certified check or money order! With no other explanation or help. I guess saying I must now go out of my way to pay off a balance I was not told about until they locked my account is their way of helping. It’s okay though. Lensdirect will now get my business along with my wife’s. They also locked my wife’s account when hers is completely separate from mine. So we both had been attacked and taken advantage of. Such a shame I feel the need to let others be aware of they way this company had went down hill. No wonder they have extremely low ratings across all charts now! Whoever is running 1800contacts should be fired.

I never wasted so much time ordering on line. Will never use this company again. There's only so many times I'm willing to spend the day repeatedly uploading my prescription card. Never using again

I called 1-800 contacts to place an order. Because I have Rigid Gas Perm lenses I was told I would need to fax my prescription and someone would connect with me in 24-48 hours which is what I did after I hung up with the agent. 5 days later I reached out to the company by text as that is how they communicated with me and was told I needed to wait another 48 hours which is not acceptable. I asked to speak with a manager. So Samantha sent an email at 10PM that evening with no apology..... I called her the next day and again she never ever apologized. I guess 1-800 contacts thinks they are always right and the customer is always wrong. Samantha was as rude as she could be. She said they are the only company which makes the gas perm at $45. I just found another company today-10 days which hand makes lenses at $35. I will never do business with 1-800 contacts ever again.

They canceled our order. I called them at 9am today to give them approval to contact drs office for missing details on the prescription. Less than 6 hrs later they canceled and said it had been 24 hrs since they received the order and did not have the missing info. They were not helpful at all through chat and told me I’d have to reorder. The positive reviews on their site are clearly face. Don’t bother using them unless you have everything you need into them immediately. The customer service is deplorable!

They let me place my order, and then said they'll confirm my prescription with my doctor. Then, they told me I can't get them because they were a different brand than the ones my doctor recommended. I feel like that is not something a lens store should be able to decide on my behalf. Nowhere in the whole process of ordering did they warn me that they will have to confirm the brand with my doctor.