1-800 ContactsReviews of 1800contacts.com

Disgusting experience with customer service (chat, twice). They are lying, charging twice, lying some more, and 0 accountability. I spent hours with customer service. They used to be my go to for my contacts, I will be looking elsewhere.

I ended up with a fraudulent charge from 1-800 contacts. Even though I called THREE times to make sure an item in my cart was removed and that an order was not placed, they still shipped me an item I did not want and charged me for for it. Then when I had to call back AGAIN to tell them about the mistake,a supervisor tried to tell me it was because I placed the order through the app after I talked to customer service which was not true! This screwed up my bank account over the weekend and nearly overdrafted my account. Bad experience all the way around and I won't order from them again. I would give them zero stars if I could.

I tried to order 1 year’s worth of 8 boxes (4 boxes per eye) acuvue oasys toric astigmatism contact lenses (6 ct/box). Their price is at $70 per box. After my $150 vision insurance it would cost me $410. That’s highway robbery. I was a customer for over 3 years and 1800 contacts does not honor 20% off and rebates on top of that. I did not go through with ordering from them. What a scam. I went to Costco instead where the same exact contact lenses as stated above are $41 per box and that totaled to $178 after my $150 vision insurance allowance for a year’s worth. On top of that, I am an executive member at Costco. I receive 2% back which would be $3.56 credited at the end of the year. That’s a total price difference of $236 between the two retailers. I am never ordering from 1800 contacts again. The company doesn’t operate any brick and mortar stores anyway. I don’t know what types of overhead costs if any they are charging at these exorbitant prices. Unbelievable!

These guys are about as helpful as a teenager working at home depot. You can get some good products if you know what your doing and don't need assistance. I've been dealing with them all week and they messed up an order didn't tell me about it and only told me there was an "issue" with my script a week later. A script I got by taking there own exam by the way. Make yourself an appointment at your local eye doctor, and only use this website if you already know what your doing.

Tried their aqua soft daily contacts brand and in the first box I tired, one ripped, scratched my cornea and now I have keratitis. I have been a contact user for 10 years and have never had an issue with my contacts/eyes.

The only thing worse than trying to order from this company is trying to order from my doctor's office directly. The website is atrocious. Why are there randomly items in my cart when I log in that I didn't place there? Why can I not SELECT the items I want to add to my cart, instead of having to go back and forth and back and forth and back and forth to make sure it's ACTUALLY what I want, instead of what they think I want to order? Not only that, they filled an order against the wrong prescription and it took months to finally get a refund for their mistake. This should be your last ditch effort, and be prepared to be annoyed the entire time.

Purchased contacts for 69.00 plus 9.99 2 day shipping, thats 78.99 tried to bill me 102.00 what's the extra charges for? No where did it explain the extra charges. Didn't buy. Now there harassing me daily to complete the purchase. Sending all there emails to my junk folder. Very poor tactics.

Prices higher than other online stores. They say they match the prices but it's not true. I just chatted with theircagent and she didn't care. I was told they can all me a rebate for the next purchase. That's it. I ended buying my contacts at costco.