1-800 ContactsReviews of 1800contacts.com

1-800 contacts recommended via an advertisement that I try a cheaper daily lens through their ExpressExam service. I went through, paid the $20, then checked out. The ExpressExam service then issued an incorrect prescription for a different brand. The customer service representatives were clueless and just kept telling me to take the same exam over and over again. I took it one more time and this time it just skipped sending the exam to ExpressRX and took me to a checkout trying to sell me a years worth of contacts. CSRs were clueless and just kept telling me to repeat the same thing over and over again. Eventually cancelled and gave up. 1-800 contacts was great in the past but I have no idea what happened to them, feels like they got bought out by private equity.

I am quite upset with this company they took my HSA money! I am told that it was sent back but my insurance told me they took it.

They used to be ok. However, the past year ish their shipping takes much longer than promised as my last 3-4 orders have taken over a week to arrive. Every time they blame it on USPS, but according to USPS tracking they are waiting on 1800contacts. This time I ordered on 12/4 and I still haven’t received my order on 12/13.

Horrible experience with 1-800 contacts. I had a good experience with them previously but this experience was horrible. I placed my order and clicked the option of them calling my eye doctor to confirm the prescription. They then called me and I told them that I had multiple prescriptions made for different lenses but to please use a specific one. I also texted them a picture of the prescription to use and got a confirmation text that my order was all set. I didn't think much of it until I opened up the box and it was the wrong prescription. I wasn't annoyed, I get mistakes happen so I reached out and told them I was sent the wrong prescription and was told they'll waive the overnight shipping fee so I will get the correct order the next day (waiving the overnight shipping fee in my eyes is the bare minimum). I AGAIN received the wrong order for something I specifically over the phone asked not to receive. I reached out again over text and said that the wrong prescription was sent. I received a similar response of "we can waive the overnight shipping fee" and get the correct lenses to you. At this point, I am slightly annoyed and asked if I could receive a discount on the order or at least keep a pack or two of the lenses I already received (even though they are slightly under what I need) to compensate for messing up my order TWICE. All they can do apparently is offer a $20 credit for my next order - when a 6-month supply of contacts is almost $500, $20 doesn't mean a thing!! I told them I will take my business elsewhere. Good luck with this company...they can't even ship out a simple order of contacts.

Unbeknownst to me they put me on an annual auto-renew program. I called to complain last year and have it removed, then this year they show up again. Yes I can and will get my money back, but who pays for my time and gas to mess with that? Their 5 times-a-week text messages and emails are more than annoying. I will never do business or recommend them again. Scammers.

Terrible place to get contacts from. I ordered contacts paid extra for expresss shipping. My contacts came late regardless of paying extra. They have sent the wrong prescription contacts twice. I am dizzy and nauseous now from having the wrong script. I will never order contacts from here again! How can they can they give me the wrong contacts not once but twice! Obviously they can’t read!

Horrible customer service. They charged my flex account debit card twice for slightly different amounts. While one of the charge settled, the other preauthorization still hasn't expired after a week for over $500. They have been zero help, claiming my card wasn't charged twice. I don't have access to my flex balance.

I will not be repurchasing contact lenses from 1-800 Contacts after a bait-and-switch experience with their mail-in rebate offer. I was promised a $290 rebate, which would have made their pricing competitive, but despite following instructions meticulously—filling out the form immediately, mailing it the next day, and even texting a copy to the salesperson for confirmation—they claimed to never receive it. This denied me the full rebate and left me out the full deposit amount. In hindsight, I could have saved the $280 hassle-free by buying directly from Costco. After three years as a customer, this feels like a deliberate tactic to lure buyers in and then renege on promises. Their customer service was unresponsive and unhelpful throughout. Total scam—avoid at all costs. Check out the Better Business Bureau. There are multiple complaints about not receiving the rebate.From 1 (800) contacts.