1-800 ContactsReviews of 1800contacts.com

I needed contacts urgently so an expedited process was essential. Upon placing my order, I waited 24 hours to check the process to find out that it still wasn’t confirmed even after I submitted my prescription to speed it up. After contacting a rep, it was revealed that my order wasn't even looked at and they still needed time to confirm the prescription was real. So basically they let me know the retention rate per order is at 24 hours minimum. During this entire process, the representative who helped me immediately was sassy for no reason and kept trying to upsell me a higher quantity.

I had cataract surgery and no longer needed contact lenses. I had read where 1800Contacts would buy back any unused lenses. I assumed they would buy them back for what I paid for them, but I was wrong. I was paid just over five dollars per lense. I got back $21 for four lenses. I hate for a company to be misleading. Since this has happened, I have gotten two people to order their contact lenses through a different company. I will continue to share my story with people and I will try and discourage others from shopping there. The little bit of money they saved by buying my contacts at a discount rate, will cost them thousands in future sales.

The WORSE to deal with this COMPANY, 1800contact. it continue to DISPUTE that they has not received the old contacts, today jan9, 2026 this BAD company attempted to CHARGE my credit card $112.54 which I immediately called my BANK to CHARGE BACK. I called 4 times in regard to this , i spoke with their rep, (will discloed the name), today I called again to DISPUTE

Been ordering from them for years! Used the chat to see where my order is and basically was ignored on the chat. They just stated the order was verified today and I placed the order a week ago and had no issue charging me right away. 3 weeks to receive contacts is absurd!! Looks like this will be my last order with 1800 contacts! Walgreens is way better and usually cheaper and can verify next day and contacts usually take less than a week!

Hello, I have been a healthcare provider for over 30 years and I can tell you from fact and law that what has happened today is unprofessional. I took the eye exam that was available to me on the website and paid my $20 and a certain brand of contact lenses was prescribed to me other than the original brand which was discontinued.Had the prescribing doctor looked at my chart they would have seen that I cannot use that contact lens brand because approximately two years ago, they sent me them as a sample. They were uncomfortable, and I had to return them. I am strongly questioning proper medical practice here which is very serious. I spoke to a supervisor, who is more interested in giving me fluff as I call it. Oh sorry for your frustration, blah blah blah instead of dealing with the issue. She said that they are not willing to change the prescription to the recommended brand of contact lenses prescribed in replacement of the focus dailies. I question if there’s even a doctor prescribing this if they’re real, but this is very poor medical practice. I also question if there are kickbacks involved. Why wouldn’t a contact lens company want their customer/patient to have contact lenses that fit them properly? That to me is common sense because obviously if they fit well, the customer will return.i have spoken to the AOA and am filing a report with the FTC. FTC recommended I submit a report to IC3 and the BBB.

I would rate at 0 if I could, this place does NOT sell real manufacturer contacts they sell cheap thin knock offs and then lie about it. They also TRIED to avoid refunding me after promising me a refund. Then after not refunding me I reached out and they said wait another HALF A MONTH to maybe get the refund I should have gotten a long time ago. This is a TRASH company. The biggest waste of money possible.

I had a very disappointing experience with 1‑800 Contacts, and I want to share what happened so other customers know what to expect. I placed my order using Afterpay because I rely on installment payments. When the company emailed me saying the lenses I selected didn’t match my prescription, I called as instructed. The representative, Liz, told me there was a price difference and said I could either cancel and reorder through Afterpay or simply pay the difference on another card. I asked for the amount, she told me, and I agreed to pay the difference only. Instead, she cancelled my Afterpay order without my consent and charged my card for the entire order — the exact opposite of what we discussed. When I questioned it, she denied what she had told me earlier in the same call and became defensive. This left me with funds tied up on both my card and Afterpay, totaling over $200. What made the situation worse is that when I raised the issue, the company relied solely on the representative’s written notes, which were incomplete and did not reflect the actual conversation. I repeatedly asked for the recorded call to be reviewed — since the rep stated all calls are recorded — but that request was ignored. Because of this experience, I will not be doing business with 1‑800 Contacts again. I’ve already found a better deal elsewhere, and I’m filing a complaint with Afterpay regarding the unauthorized cancellation and charge. This was supposed to be a simple, “no stress” process, but it turned into a frustrating and unnecessary ordeal caused entirely by the company’s mishandling.

Worst company out there, just out there stealing your money, and they don’t care, they ripped you off.