1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Geordie
Great service when I called customer service.
Response from 1-800 ContactsOct 12, 2026
Thank you for sharing your feedback! We are thrilled to hear that you had such a helpful and positive experience when reaching out to our support team.
Michael
It was easy to do with taking a picture of my prescription and boom! Contacts ordered. Shipping took a little longer than it said, but they arrived.
Response from 1-800 ContactsOct 12, 2026
We appreciate your positive feedback! We're glad you enjoyed how simple it was to place your order with us. We also recognize that your package took extra time to arrive, and we thank you for your patience while waiting for your delivery.
Jana U.
knowledgeable customer service; polite; prompt service. as always a very pleasant experience
Response from 1-800 ContactsOct 12, 2026
We are thrilled to hear that our team provided such helpful and polite assistance. It is wonderful to know that you enjoyed another prompt and pleasant experience with us. Thank you for your continued support!
Paul
Delivered on time, easy to order. They even took care of applying my insurance benefit.
Response from 1-800 ContactsOct 12, 2026
We are so glad to hear that your ordering experience was smooth and that our team could seamlessly apply your insurance benefits. Thank you for taking the time to share your positive feedback about the timely delivery!
Tracy W.
Excellent customer service!
Response from 1-800 ContactsOct 12, 2026
Yay, we are so happy to hear that you had such a great experience with us! We appreciate you taking time to share your positive feedback!
Cyndi Dale B.
I ordered a years supply of contacts several weeks ago. When I opened the box I discovered the prescription that was filled was from several years ago and of course wouldn’t work. I called them immediately and the person on the other end was very kind. He looked into it and discovered I had sent them the correct prescription but it was filled incorrectly. They took full responsibility in having the wrong box of contacts returned at no charge to me and I received my correct box of contacts within a week. I appreciated their service very much. Thankyou
Response from 1-800 ContactsOct 12, 2026
We are glad to hear that your experience turned out well despite the initial mix-up with your prescription order. Receiving the wrong vision care supplies can certainly be stressful, and we appreciate your patience while our team worked to correct the error. We are happy that our representative resolved the situation so quickly. Thank you for sharing your positive feedback about our service, and we look forward to assisting you in the future!
Camille E L.
1-800 contacts is always reliable. My order is easy to place and arrives as promised.
Response from 1-800 ContactsOct 12, 2026
We are so happy to hear that placing your order was a breeze and that your package arrived right on schedule. Thank you for your continued trust in us!
Adriann
Made exchange super easy
Response from 1-800 ContactsOct 12, 2026
It is wonderful to hear that your item swap went so smoothly. We always strive to keep the process hassle-free, and we truly appreciate you taking the time to share your feedback with us!
