1800battery.comReviews of 1800battery.com

He never arrived

Ordered and paid for a battery online to be delivered and installed ASAP (within 2 hours per the website). 3 days and many calls/texts to customer service before the service appointment actually took place. When the technician arrived, he was unable to complete the job due to "forgetting" something at home. Returned later that evening to install the battery. Car is now in the shop-bad battery. I called customer service and was advised they would need to come out (at a cost to me of $99.00) to verify and that my shop was just trying to upsell me. Complete waste of $350.00

The experience was frustrating and disappointing. I kindly request that customers be treated with transparency and respect.

Nothing is working normally with this company. They are dishonest and not reliable. Only positive is the people on the phone are nice and patient but they will also give you the wrong info. I ordered a battery and scheduled delivery for the same day but found out later they would not deliver until the following day. - After few more delays I received the battery but it was not the brand I ordered. I wanted to return it of course but was told that they would charge me a restocking fee of $25 because that is stipulated in their fine print. Of course there's no mention of that when you order. You have to dig in the website on your own to find it. - Before ordering, a customer support agent told me I could give my old battery to the delivery guy, which was a lie. They then told me I could just drop it off at an Autozone. - After ordering I received a text message telling me to watch a video but the link pointed to an unregistered URL. - Then I had to jump a few more hoops to return the battery. When I showed at the address I was given, that car part dealer flat out told me they don't like to work with 1800batteries, and that they would not give me a receipt for dropping of the battery. I called customer service again and was told to lie to the dealer and tell them I was not a customer but working for 1800battery. The part dealer eventually made an exception a made me a receipt, but for an online order Co nothing is working the way it should.

I was happy at first with this company. I had a battery installed in 2023 then towards the end of the year the battery went bad. I called them up and they replaced it. Now, my battery is bad again and will not hold a charge. The battery comes with a 3 year warranty, so it should not be an issue to replace it. When I contacted the company I was told" Since I used the warranty already they cannot help me and I need to pay in full for a replacement " what is the point of a warranty then? I am a disabled veteran and getting treated like this is a shame.

If I could get this company less than one star I would. I purchased a battery spent over $350 for it because I need a new one wanted to make sure I cover all my bases and had a warranty. It’s less than I’m off later, and my challenger is completely dead. I called to get the warranty honor but they need another $150 to replace a battery that was already $350. They sent me a link saying that I should’ve read it on the website. It’s impossible to see this link when you’re checking out. Do not waste your money. Do not waste your time. This is horrible. The Customer Service was rude and made no accommodations for me. I like to think when you pay more for a product you get better service this is not the case I will be contacting any and everybody I need to. I don’t have $350 for a battery in a challenger to be dead Completely dead in a month and it’s brand new shame on you one 800 battery. You should’ve just helped me one way or another I won’t get helped. Please don’t get your battery from here. It’s not worth it when you’re spending that type of money you want quality of service there’s no quality. There’s no supervisor on staff. There’s no one who understands and everyone’s rude please save your money!!!

It took 4 days to get a same day battery replacement. Phones went unanswered, voice mails not returned and they do not respond to texts. When the install was done the battery died a week later because it was not installed properly leaving my disabled patient stranded for the second time in one week.

OVER PROMISED AND UNDER DELIVERED- service promised friday afternoon at 1 pm. No show entire day and no communication from company. Saturday morning sent three emails and 3 phone calls inquiring about service- ghosted with no reply from 1880battery. Got car to PEP Boys in morning- battery replaced no issues. DO NOT USE 1800BATTERY unless you want a time consuming, frustrating experience.