1800battery.comReviews of 1800battery.com

I posted this to Thumbtack where I found this merchant, only to have it taken down within 5 mins. of me posting. So, including here to inform people. 1-800 Battery stated they would arrive the same day (Monday) within 2-4 hours, as well as send a confirmation email containing an invoice. The technician was a no show, and no email was sent, even with me attempting multiple times to call, text and chat online. Finally on Tuesday after chat online and calling a technician showed up at 11AM. The next day I went to my mechanic to check the battery as well as my tires. The health report indicated it was a bad battery and needed to be replaced. They advertise a new battery install, but do not check the battery life when they pick up from their warehouse prior to installing in your vehicle. I requested a refund as they gave me a 3-year warranty on the battery. Only to be told differing narratives. One agent stated I could gain a refund if I returned the battery (would not disclose the location until I could confirm battery in hand). The second stated this was completely against their strict policies that I could only be warrantied out and receive no refund. Also, confirmed by their claims department. I requested corporate/supervisor to speak with - have to wait another 24 hours. Only today did I finally receive the invoice. So, after all this I paid for 2 batteries, lack of communication and transparency, and may be stuck with a charge that should be removed. DO NOT use them; it is a scam to get your money and prey on those in desperate circumstances.

To all future contractors, I would not recommend this company. They have poor communication skills and they do not honor their word. I sent four emails in the past two months and I have not received a response about payments for the batteries I installed in September 2025. They claim to pay technicians for the previous work week, meaning if you installed six batteries from 10/01-10/6 you will be paid the following Friday of the 14th. But this pay structure never happened. Nearly two months, four emails (to this day 10/23/25 have not been replied to) and it took dispatch to push the payroll dept. to process my payment. Four months ago I signed a contract with them and I terminated it. I did the work I signed up for and did it perfectly, I love working on vehicles.

Don't use this joke of a company. They contract out to complete useless idiots. Had them replace a battery for my daughter out of state in FL. Guy came and replaced it. Problem now was windshield wipers would get stuck in up position. Multiple calls, no show appointments, and finally a fix that now has the wipers hitting each other. Contractor lies, keeps missing appointments and now seems like a mental case with texts he sends. Now I might have to fly down to make sure he is not a threat to my daughter. Instead of sending someone else out to fix it, 800BATTERY sends this incompetent nut job. Horrible customer service!!

after you pay they call you and say that you actually need a different battery and upcharge you

Placed order for battery delivery with install. They insisted I need an upgrade of $130. No one showed. They still put through the upgrade payment. No refund. No one answers the phone. No one answers emails. I’ve lost money from missing work and my bank account being overdrawn from charges they said wouldn’t go through

Awful company and service. I contacted a battery replacement for 3-5pm and they couldn’t find a technician at all. I don’t need to explain all the headache this will cause me.

I bought a battery from 1-800-Battery with an 18 month warranty. The battery died in less than a year. They told me they couldn’t replace it because I had moved to an area that they didn’t service. I asked for a refund of one-third of the cost of the battery (because the battery lasted for two-thirds of the warranty period). Was told several times someone would be getting back to me on it, but no one ever did. Very disappointing. Update - someone from 1-800-battery did get back to me and told me they wouldn't refund any part of the purchase price. They said the warranty is no longer honored since the car was no longer in Florida where I bought the battery, they said if I brought the car back to Florida they might honor the warranty. I told them the car won't run with a dead battery. They said I could have it towed. Thought about contacting the BBB to file a complaint, but then noticed 1-800-Battery is not a member of the BBB, which doesn't surprise me at all.

I will never use this company again. Mobile tech checked battery and determined that it was not the battery so I didn't purchase a battery. My car still wouldn't start and check engine and other dashboard cautions displayed. Had car towed and dealer said that all diagnostics showed all was fine but after they replaced the battery, the car ran fine and all dashboards cautions deleted! I wrote email and asked for my trip charge to be reimbursed ($100) and 1-800-battery said no and showed me a picture of my battery functioning at 12% which is their standard level of good which is a ridiculous notion! NW of Gilbert, AZ